Service Center Customer Service Representative

Position Information

Position Title Service Center Customer Service Representative Department Service Center Job Location Crete, NE (68333) Purpose of Job

Our Customer Service Representatives provide excellent customer service and first-level technical support for the Doane University community. We provide technology support and general information assistance via phone, web, and in-person directly to end-users from our service desk located in the Learning Commons and Service Bureau.

General Description and Duties

• Answer the phone in a professional and courteous manner.

• Basic connection, printer, and basic computer troubleshooting/maintenance

• Be willing to learn/try something new.

• Check email, create tickets with information, and route to the correct technical team.

• Interview customers in regards to their issues/requests with directed questions.

• Perform installation, configuration, maintenance, and optimization of hardware, software, and peripherals for our students, faculty, and staff.

• Politely respond to the customer's problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support

• Provide end-user training and support where required

• Schedule installations and service visits

• Unlock AD account/Reset AD password/Walk a customer through the steps

• Use our Ticketing system, Google, and other Doane University software

• Attendance is required for the Spring Student Leader Summit

• April 21, 2023

• Expected to attend ALL training sessions throughout the year

Special Skills or Knowledge Required

• Active student at Doane University in Crete

• Basic Customer Service Skills

• Microsoft Office knowledge preferred

Total Weekly Hours Required $12/hour, up to 17 hours a week available Physical Demands

Hours are available during the following times:

Monday

• Thursday 8am

• 11pm

Friday 8am

• 5pm

Saturday 1pm

• 5pm

Sunday 2pm

• 11pm

Posting Detail Information

Posting Number STU071 Number of Vacancies Desired Start Date Position End Date (if temporary) Review Start Date 02/29/2024 Open Date 01/29/2024 Close Date Open Until Filled Special Instructions to Applicant

HOW TO APPLY

Click on Apply for this Job. You will then either create an application or edit your current application on file. A resume is preferred and may be attached to this application.

Quick Link for Direct Access to Posting https://doane.peopleadmin.com/postings/1530

Supplemental Questions