Service Center Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves

• Responsible for managing customer service activities to support the maintenance request intake process and promote opportunities to evolve the customer experience for the Client and Account Team. Collaborate with key stakeholders in various functions to ensure business objectives are met and align with the Master Service Agreement.

What is your day to day?

• Collaborate with Facilities Residential Lead to implement new customer experience initiative and incorporate best practices into daily operations managed by the Account Team.

• Integrate JLL practices into day-to-day operations to foster relationships at the Client site.

• Handle maintenance requests received through the Facilities Service Center and address general Facilities inquiries.

• Conduct periodic aesthetic inspections across the campus in collaboration with the Facilities Residential Lead.

• Work with Facilities Systems & Data Lead to generate residential/aging reports, develop maintenance system knowledge materials, and support implementation of maintenance system enhancements.

• Assist Compliance Manager in strengthening the training program and maximizing the capabilities of the Learning Management System.

• Manage vendor certificate of insurance to ensure timely updates of coverage.

• Act as a back-up for Facilities Residential Lead to ensure move-in/move-out inspections are performed accurately and promptly.

• Support the Account Team in managing administrative tasks related to bi-annual customer satisfaction surveys, summarizing results, and developing action plans.

• Represent the Facilities team in assisting Lab Coordinators with annual lab clean-up and any ad-hoc requests/events.

• Contribute to the Innovation Champions program to identify and promote continuous improvement opportunities.

• Provide ad-hoc assistance for the purchase order process and collaborate with Finance to ensure adherence to budgetary guidelines and invoicing standards set by JLL.

Desired experience and technical skills

Required

• High school diploma with 1-3 years of customer service experience, ability to work independently and manage multiple assignments, effective communication and stakeholder engagement skills.

Preferred

• Prior experience in a regulated environment such as the pharmaceutical, medical research device, or other Life Science industry preferred.

Location:

On-site

• Ashburn, VA

Job Tags:

Action Planning, Communication, Continual Improvement Process, Customer Experience (CX), Customer Satisfaction, Customer Satisfaction Surveys, Customer Service, Development of Action Plans, Invoices, Life Science, Life Sciences Industry, Medical Research, Office Administration, Operations Management, People Management, Pharmaceutical Industry, Purchase Orders, Working Independently

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.