The Service Center Analyst I resolves hardware and software problems within established service level agreements. Processes incidents and service requests through established incident and request fulfillment processes. Proactively looks at root cause and trends in incident handling. Provides feedback as part of ongoing process improvement activities. Elevates complex problems to most senior levels in a professional fashion.
The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.
High School Diploma or GED AND 18 months of IT service center experience OR Associate's Degree in related field AND 1 year of IT service center experience
Valid Driver's License, clean driving record required.
Comprehensive/Liability automobile insurance required
Must possess good verbal and written communication skills, comfortable in interacting within all levels of the organization.
Must have troubleshooting skills in a 24/7 environment
Ability to follow defined processes and procedures
Baptist Health Care