Service Business Development

Hendrick Automotive Group Franklin , TN 37064

Posted 5 days ago

Location: Franklin, Tennessee

Primarily responsible for lead generation activities in support of the company's sales and service goals.

Supervisory Responsibilities:
This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

  • Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.

  • Log all customer comments into Dealership Management System

  • Schedule follow-up contact if no appointment is made in Dealership Management System

  • Confirm scheduled appointments with future customers.

  • Post scheduled appointments on appointment board in the Business Development Center.

  • Re-schedule "no-show" customer appointments.

  • Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.

  • Maintain and update customer changes in database.

  • Contact current customer base on current marketing incentives.

  • Respond to customer website request (internet inquiries).

  • Contact internet clients via e-mail and phone to schedule a sales or service appointment.

  • Notify necessary departments to inform of appointments set.

  • Forward any customer concerns to the correct department Manager and follow-up.

  • Maintains CSI at or above Company standards

  • Maintains an organized, clean and safe work area

  • Participates in required training

  • Follows Safeguards rules and regulations.

  • Demonstrates the Company's Core Values

  • Maintains accurate timekeeping record in timekeeping system.

  • Complies with Company policies and procedures

  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:


High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

o Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

up to 3 years

o 3-5 years

o 5+ years

Education/Work Experience:

Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.

Certificates and Licenses:

o Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel. Strong interpersonal and skills.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.


Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

For more information regarding the EEOC, please visit

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Development Manager


Posted 1 week ago

VIEW JOBS 3/13/2019 12:00:00 AM 2019-06-11T00:00 Overview The Business Development manager is responsible for working with the Product Line Leader, Product Management, Operations, Sales, Marketing and other Business Development team members to create new solutions and new market opportunities that create long term value and growth for the EHS organization. In addition to working with these internal teams, the role will also work with UL's customers, partners, AHJ's and related industry associations to define new and unmet client needs and UL's solutions for those needs. Responsibilities * Leads or assists in strategy development and execution to drive division growth * Researches, identifies and defines growth sectors for the division in new regions, verticals and/or solutions. * Leads the development and presentation of business cases for organic growth opportunities * Works with customer and stakeholders to understand emerging needs and then translates this understanding into business cases for new services and/or input into division strategies * Identifies, evaluates and presents acquisition and partnership opportunities * Develops and maintains relationships with strategic partnerships and industry organizations * Works, as a team, with product development, sales, operations, marketing and other functions to successfully define, develop and launch new services * Stays current and communicates market and competitor trends * Develops, coordinates and presents presentations and de-briefings at key customers and events necessary to drive new business opportunities and solutions. * Assists in providing pre-sales support for key opportunities requiring industry expertise and/or insight and responds effectively to urgent and sensitive customer needs and issues. * Performs other duties as directed Qualifications * At least 5 years' experience in developing commercial software and/or Learning solutions or eight years of experience in Marketing and/or Sales area with account management is required. * University Degree (Equivalent to Bachelor's degree) in Business Administration, Marketing or equivalent or related disciplines. * Demonstrated ability to negotiate, acquire and manage high value customer accounts. * Ability to sell "at the highest level" with a compelling value-add strategy approach. * Demonstrated proficiency for analyzing markets and competition to identify new growth areas for the business. * Demonstrated experience in launching new products or solutions. * Global experience is preferred UL Franklin TN

Service Business Development

Hendrick Automotive Group