Service BDC Representative

Arlington Heights Ford/Tasca Auto has become synonymous with award-winning customer service. With five-star ratings from DealerRater.com, and several accolades for service, our team has developed a friendly and professional reputation.

Apply Now at https://apply.tasca.com

Arlington Heights Ford/Tasca Auto seeking Full-time openings for talented and outgoing individuals to join our multi-location team as a Service BDC Representative. You will be responsible for handling service department calls, emails and leads while maintaining a quality relationship with our current customer base. Full training available. Great opportunity! Competitive salary and benefits! EOE

• Serve as liaison and communicate effectively between the Service department and customers.

• Contact customers regarding repairs, estimated pick-up times.

• Take incoming service calls.

• Schedule service appointments.

• Inform customers of rental car policies and guidelines.

• Check e-mails and promptly respond to inquiries.

• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet the goals of bringing customers into service department.

• Attend training as requested by manager.

• Follows script and instructions from a supervisor.

• Previous customer service experience

• Excellent team player with collaborative attitude and eagerness to improve

• Pleasant, engaging, professional phone manner

• Ability to multi-task

• Willing to learn and be driven to achieve goals

• Strong PC and internet skills

• Maintains professional appearance

• Arrive to work on time

• Ability to follow instructions and receive feedback from supervisor and managers

• Interact effectively and professionally with co-workers

• Understand and follow company policy and procedures

• Automotive dealership experience a plus

• Must have a valid driver's license

• Must be authorized to work in the U.S.A.