Service BDC Representative

Description Arlington Heights Ford/Tasca Auto seeking Full-time openings for talented and outgoing individuals to join our multi-location team as a Service BDC Representative. You will be responsible for handling service department calls, emails and leads while maintaining a quality relationship with our current customer base.

Full training available. Great opportunity Competitive salary and benefits EOE Serve as liaison and communicate effectively between the Service department and customers. Contact customers regarding repairs, estimated pick-up times.

Take incoming service calls. Schedule service appointments. Inform customers of rental car policies and guidelines.

Check e-mails and promptly respond to inquiries. Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet the goals of bringing customers into service department. Attend training as requested by manager.

Follows script and instructions from a supervisor. Requirements Previous customer service experience Excellent team player with collaborative attitude and eagerness to improve Pleasant, engaging, professional phone manner Ability to multi-task Willing to learn and be driven to achieve goals Strong PC and internet skills Maintains professional appearance Arrive to work on time Ability to follow instructions and receive feedback from supervisor and managers Interact effectively and professionally with co-workers Understand and follow company policy and procedures Automotive dealership experience a plus Must have a valid driver's license Must be authorized to work in the U.S.A.