Service Banker- Roving
It's more than just a job. We're looking for tenacious, spirited go-getters to join the Country Club Bank family. With room for growth and competitive compensation, accompany us in taking community-based banking in the KC metro region to a new level.
Banking is more than numbers it's about people. At Country Club Bank, the ultimate goal is to help people succeed, thrive and find their 'True North' the path that leads a customer, client or CCB associate to personal and professional success. As the first point of contact with clients, we're looking for forward-thinking, compassionate individuals to lead the charge in providing top-notch products and services.
Essential Duties and Responsibilities:
Demonstrates commitment, dependability and respect for the team with regular and predictable attendance, punctuality, and agreed-upon schedule of availability.
Projects a professional image in dress, manner, communication and focus.
If in a roving teller role, will travel to multiple financial centers within a region(s) providing critical teller and customer service support.
Greet & assist customers as they arrive in the Financial Service Center; provides exceptional customer service throughout the customer interaction using the 7 steps of customer service. Consistently exceeds customer expectations for service as measured by monthly documented observations.
Process all types of teller transactions accurately & according to policy & procedure including but not limited to checking account deposits, cashing checks, daily merchant deposits, cash advance, Cashier's Checks, money orders, travel and gift cards, loan payments and check reorders.
Process daily night drop and ATM deposits and balancing under dual control.
Assists customer with requests or service issues.
Maintains security of teller cash according to authority levels per the Retail Banking Authorities and Guidelines.
Proactively works toward achievement of individual sales and service goals. Expected to meet minimum performance standards as outlined in the performance scorecard for this position. Based upon performance compared to the standards may be eligible for the retail banking incentive plan.
Is consistently accurate in handling cash & maintain an acceptable cash difference record according to the CCB accountability policy. Adheres to acceptable teller risk management standards.
Preserves the confidentiality of customer information according to the Non-solicitation and Non-disclosure policy of the Bank.
In the absence of the vault teller, coordinates operational work flow for teller area, handles compliance, audit, operations and regulatory issues.
Possesses a working knowledge of the bank's products and is accountable per the performance standards outlined in the retail incentive program for cross selling or make referrals to other bank staff.
Expected to attend and participate in ongoing training, financial center meetings and Sales/Service ExSELLence Meetings.
Other tasks as assigned from time to time by supervisor or other member of management
Job Qualifications/ Required Skills and Abilities
Education: High School diploma or equivalent
Experience: retail sales/service experience including cash handling, or prior teller experience preferred
Superior written and verbal communication skills
Exhibit and maintain high degree of professionalism
Maintain high degree of confidentiality and integrity
Ability to communicate effectively and professionally at all levels of the organization
Excellent follow through and time management skills
Excellent attention to detail
Proficient in PC, web and database
MUST possess a "can do" customer-service attitude/philosophy
Hours: Financial Center hours are 7:00 am 6:00 pm; Mon.-Fri.; 9:00 am 12:00 pm
Saturdays Hours will be set based upon staffing needs of financial center.
Country Club Bank