Service Associate

Job Description

Description

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

PRIMARY PURPOSE OF POSITION

In addition to the above and other related work of similar grade, a Service Associate will be assigned to any other work of equal or lesser skill within the capabilities of the individual, to meet emergencies or other operating needs. Under limited supervision performs analytical, clerical or other office type work which will require the exercise of judgment and individual initiative. Work of this position may include any one or more of the following, or other work of comparable nature as business needs dictate: 1. Routinely assesses the needs of external and internal customers to determine a best approach to resolution (examples of this are but are not limited to the following: corresponds with customers either personally, by telephone, or by written/electronic correspondence). 2. Routinely supports, maintains, and coordinates the applicable departmental processes to provide quality customer service. 3. Supports division/department operations in the timely preparation, maintenance, and coordination of the processes within the Distribution Engineering, Pepco Operations, or other Pepco Regional processes. 4. Daily usage of applicable corporate computer systems. 5. Routinely demonstrates the principles of safety, diversity, teamwork, and development/training of coworkers. 6. Ability to exercise independent problem solving and decision making with a high degree of initiative and self-coordination. 7. Communicates effectively and drives document management compliance, quality, and timeliness. Communicates in all directions as a task-oriented employee who routinely works independently. 8. Makes recommendations and implements work practices for process improvements and streamlining. 9. Supports the emergency restoration efforts as set forth n the Storm Restoration Plan. 10. Directs and instructs other service associates as required. 11. Performs clerical duties as required by the division/department to meet business needs. 12. May be required to do work of a clerical nature outside of their immediate division/department but within the Pepco Region. 13. Performs analytical and clerical duties (once trained to do so) regardless of where they are in the Service Associate progression.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Assist BU Employees/Supervisors/Managers with eTime, PTO payroll charging issues, and other eTime duties (OT rosters, vacation/burden schedules, etc.).

• Track vehicle assignments, assist Supervisors with vehicle maintenance schedules, update Verizon Telogis, provide additional insurance certificates, inspection stickers, collect; scan daily inspection sheets, and manage spare vehicle keys.

• Monitor material requests (MRs) and reconcile against M320 reports (Productivity Initiative).

• Must maintain and complete annual training to become a

• Perform various entry/mid-level administrative support functions to include, but not limited to: � D.DOT Permits � L1900 Staffing Rosters � Tyndale � Kelmar (Vision, Medical, COL Support) � Crane Requests

• Prepare, organize, and submit damage claims for the department service centers.

• Other duties as assigned.

JOB SCOPE

Qualifications

MINIMUM QUALIFICATIONS

• Educational Requirement - High School Diploma or equivalent.

• Must have 2 years of clerical experience or must have had other training or experience equally acceptable to the Company.

• Must have a working knowledge of Windows based computer systems.

• Must be able to exercise judgment acceptable to the Company using a considerable degree of skill and mental capability.

• Must have a valid Driver's License.

• Must be willing and able to work extra hours when required.

• Must be willing to travel to other company locations when required.

• Must be able to pass entry-level test(s) if applicable, prior to Company awarding job.

• Employee must be able to pass progression testing, if and when developed.

• Ability to read, write and speak effectively in the English language.

PREFERRED QUALIFICATIONS