Service Assistant

Denny's Inc Spring Hill , FL 34609

Posted 3 months ago

Accountability

Reporting to the General Manager and Restaurant Manager, the Service Assistant maintains the restaurant's interior and exterior, keeping all areas clean and organized. Keeps dining room tables cleaned and sanitized. Maintains adequate supply of pots, pans, dishes, glassware, utensils and ice in service areas throughout shift.

Keeps front and back of the house area clean, organized and stocked, at all times, to provide timely guest service

Key Business Areas

A "Key Business Area" is an area of performance in which the Service Assistant must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

  • Busses, cleans, and resets tables

  • Checks restrooms and hand washing stations every half hour for cleanliness and supplies

  • Maintains exterior curb appeal, keeps restaurant exterior and parking lot free of debris

  • Maintains restaurant interior to be clean, safe and inviting for guests and employees

  • Regularly cleans and inspects dish machine and other machinery as required, maintains proper dish machine chemical levels

  • Properly sorts and washes all dishware and promptly replenishes kitchen and dishware in service areas

  • Immediately cleans up spills and broken glasses and dishes

  • Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues

  • Assists with stocking deliveries; rotates perishable stock in accordance with standards

  • Performs sidework and other deep cleaning duties as assigned

  • Willingly assists others without being asked

  • Adheres to Denny's Brand Standards and internal policies and procedures

  • Provides prompt and courteous service and is cordial to all team members and guests

  • Completes all other tasks and duties as assigned

Position Qualifications

  • Able to work in a team environment

  • Meets Denny's uniform and grooming standards and maintains them throughout the shift

  • Must be able to pass all required tests and training requirements

  • Must be able to work a flexible schedule, including holidays, nights and weekends

  • Possesses excellent guest service skills

  • Able to learn basic tasks and follow instructions

  • Places a value on diversity and shows respect for others

Essential Functions

  • Must be able to lift and carry supplies and equipment up to 50 lbs throughout shift; places items on high and low shelves in store rooms, service areas, walk-in coolers and freezers

  • Must be able to bend, stoop, reach, wipe, lift, and grab

  • Must have sufficient mobility to move and operate in work area

  • Must be able to work inside and outside

  • Must be able to observe wares for cleanliness and chemical labels for safe handling

  • Must be able to stand and walk during a 4 to 8 hour shift

  • Must be able to frequently immerse hands in water

  • Must be able to work with all Denny's menu products

  • Must be able to hear well in a loud environment to respond to employee and guest needs

  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

  • Must be able to tolerate extreme temperature changes in kitchen and freezer areas

  • Must be able to work with potentially hazardous chemicals

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary

This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.


Responsabilidad

El asistente de servicio, que depende del Gerente General y del Gerente del Restaurante, mantiene la limpieza y organizacin del interior y exterior del restaurante. Mantiene las mesas del comedor limpias e higienizadas. Mantiene un suministro adecuado de ollas, sartenes, platos, cristalera, utensilios y hielo, en reas de servicio durante todo el turno. Mantiene las reas del frente y la parte posterior del restaurante limpias, organizadas y abastecidas en todo momento, para brindar un servicio al husped sin demoras.

reas de actividad clave

Un "rea de actividad clave" es un rea de desempeo en la que el asistente de servicio debe lograr cumplir sus responsabilidades. Los resultados exitosos en las reas de actividad clave de Denny's se ven respaldados por las siguientes acciones y conductas:

  • Limpia y prepara las mesas y las vuelve a poner en orden.

  • Revisa cada media hora la limpieza y los suministros de los baos y las estaciones de lavado de manos.

  • Mantiene el exterior atractivo; mantiene el exterior y el estacionamiento sin desechos.

  • Mantiene el interior del restaurante limpio, seguro y acogedor para huspedes y empleados.

  • Limpia e inspecciona regularmente la mquina de lava platos y otros aparatos segn sea necesario; mantiene los niveles adecuados de los productos qumicos de la mquina de lava platos.

  • Ordena y lava correctamente toda la vajilla, y repone rpidamente los elementos de la cocina y vajilla en las reas de servicio.

  • Limpia inmediatamente derrames, vidrios y platos rotos.

  • Atiende quejas y pedidos de inmediato y en forma amable, y le informa al supervisor si hay algn problema.

  • Ayuda con las entregas de abastecimiento; rota los alimentos perecederos de acuerdo a los estndares.

  • Realiza tareas adicionales y otros trabajos de limpieza profunda, segn se le asignen.

  • Est dispuesto a ayudar a los dems sin que se lo soliciten.

  • Cumple con los estndares, las polticas y los procedimientos internos de Denny's.

  • Brinda un servicio esmerado y corts, y es cordial con todos los miembros del equipo y los huspedes.

  • Realiza todas las dems tareas y deberes, segn se le asignen.

Funciones esenciales

  • Debe poder levantar y cargar suministros y equipos de hasta 50 libras durante todo el turno; colocar productos en estantes altos y bajos en depsitos, reas de servicio, cmaras refrigeradoras y congeladores.

  • Debe poder flexionarse, inclinarse, extenderse, limpiar, levantar y asir objetos.

  • Debe tener la movilidad suficiente para moverse y desenvolverse en el rea de trabajo.

  • Debe poder trabajar en el interior y en el exterior del local.

  • Debe poder observar la limpieza de los productos y examinar las etiquetas de los productos qumicos para que haya un manejo seguro.

  • Debe poder estar de pie y caminar durante un turno de 4 a 8 horas.

  • Debe poder sumergir las manos en agua con frecuencia.

  • Debe poder trabajar con todos los productos del men de Denny's.

  • Debe poder or bien en un ambiente ruidoso para responder a las necesidades de empleados y clientes.

  • Debe cumplir las normas del estado, condado o municipio vinculadas a temas de riesgo para la salud en el manejo de alimentos.

  • Debe poder tolerar cambios de temperaturas extremas en las reas de la cocina y del congelador.

  • Debe poder trabajar con productos qumicos potencialmente peligrosos.

Requisitos para el puesto

  • Debe poder trabajar en un ambiente de equipo.

  • Debe cumplir con los estndares de uniformes y aseo personal de Denny`s y mantenerlos durante todo el turno.

  • Debe poder aprobar todas las pruebas exigidas y los requisitos de adiestramiento.

  • Debe poder trabajar en un horario flexible, lo que incluye durante das feriados, noches y fines de semana.

  • Debe tener excelentes destrezas de servicio para huspedes.

  • Debe poder aprender tareas bsicas y seguir instrucciones.

  • Debe darle valor a la diversidad y demostrar respeto por los dems.

VALORES ESENCIALES DE DENNY'S:

  • DAR LO MEJOR DE S:

Nuestra pasin por hacer lo mejor se refleja en cada cosa que emprendemos. Avanzamos, nos acercamos, ayudamos y buscamos formas de tender nuestra hospitalidad y servicio, que son fundamentales para nuestra empresa.

  • VALORAR A LOS DEMS:

Nuestra diversidad es parte de lo que somos. Reconocemos el valor de enfoques, pensamientos, puntos de vista y personas diferentes. Compartimos similitudes en nuestro esfuerzo conjunto por lograr nuestras metas, pero somos exclusivamente diferentes: all es donde se encuentra nuestra fortaleza.

  • TENER UNA ACTITUD DE "S SE PUEDE":

Dado que nuestra empresa se fund sobre el principio de servicio de 24 horas, hemos desarrollado la paciencia por un negocio que nunca se detiene. Nos hacemos fuertes cuando enfrentamos obstculos; buscamos siempre distintas maneras de decir "S" y nos enorgullece ser parte de un equipo maratnico en un comedor familiar.

El objetivo de esta descripcin del puesto es describir la naturaleza general y nivel de trabajo desempeado por los empleados a quienes se les asigna este puesto. No pretende ser una lista exhaustiva de todas las obligaciones, responsabilidades o tareas que pueden exigirse en este puesto.

El empleador puede enmendar, cambiar o modificar las responsabilidades y obligaciones de este puesto para satisfacer las necesidades de la empresa, si es preciso.

La descripcin del puesto no constituye un contrato de empleo y puede cambiarse segn el criterio del empleador con o sin previo aviso.


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Service Assistant

Denny's Inc