Service Appointment Coordinator

At the Friendship Automotive, our customers are friends and our Team Members are family. In 5 states and 8 cities with 18 locations, we're looking to add talent to our growing team! Come develop your career with an award-winning, customer-focused automotive group. Voted Automotive News Best Dealerships to Work For 11 years and counting!

We're looking for an Appointment Coordinator to join our Service Team

The best candidates are friendly, relaible, and will be ready to grasp new concepts quickly.

Responsibilities:

• Respond quickly and professionally to service department phone inquiries

• Set customer appointments to visit service department

• Provide customers with dealership information

• Accurately answer customer questions using word tracks or templates

• Make customer reminder and follow up calls

• Utilize and maintain Customer Relationship Management system daily

Requirements:

• Strong focus on providing excellent customer service in a fast-paced dealership

• Internet and computer savvy

• Excellent written and verbal communication skills

• Ability to work well in a process-driven environment

• Detail-oriented and organized

• Available to work flexible hours, including some Saturdays

Benefits:

• Our benefits package includes medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.