Service Appointment Coordinator

Autonation, Inc. Cockeysville , MD 21030

Posted 3 weeks ago

Mercedes-Benz of Hunt Valley

Position Overview

The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

What are the day-to-day responsibilities?

  • Ask the customer qualifying questions to uncover needs and directs calls appropriately

  • Ensures that service consultants receive messages promptly

  • Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant

  • Provide reporting to dealership management

  • Collect retail charges from the customer in cash, check or authorized charge account

  • Provide customers with the proper change and/or receipt

  • Properly process and document charge purchases according to the policies established by the Controller

  • Close all internal repair orders promptly and route to Billing Clerk for processing

  • File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

What are the requirements for this job?

  • High School Diploma or Equivalent

  • One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience

  • Ability to read, write, add, subtract, divide and comprehend written instructions and information

  • 6-12 months previous work experience (preferred)

  • Demonstrated customer service skills

  • Demonstrated communication and interpersonal skills

  • Previous industry experience (preferred)

AutoNation is an equal opportunity employer and a drug-free workplace.


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Service Appointment Coordinator

Autonation, Inc.