Service Appointment Coordinator

BDC Dallas

AutoNation is NOW HIRING Call Center Associates for our Service Appointment Center located at 2220 Chemsearch Blvd Irving, Texas 75062. We're looking for associates who love working with the public and can easily deliver an empathetic & compassionate approach. Candidates should possess strong written & verbal communication skills, love the thrill of being challenged to succeed, and enjoy working in a call center environment! This position requires individuals to be self-motivated, persistent, and able to perform at a fast pace.

• Must be available to work full-time hours

• Candidates must be flexible to work a 40 hour work week between the hours of 7am to 7pm Monday through Friday, and Flexible to work every other Saturday between the hours of 7am to 7pm.

• Spring Hours: Monday

• Saturday: 7am

• 8pm

• Bilingual English/Spanish preferred

• Call center experience preferred

• Sales experience is a plus, but not required

• Automotive Parts experience is a plus, but not required

Position Overview

The Service Appointment Coordinator handles a high volume of inbound Service calls from multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Departments.

Who would I interact with?

This position interacts daily with Service Advisors and Service Support Associates, Service Managers, Service Appointment Center Manager, and customers.

What are the day-to-day responsibilities?

• Drive business for AutoNation by delivering a peerless customer experience by answer incomin Service calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments efficiently and effectively.

• Responsible for obtaining customer data prior to arrival to ensure a seamless customer experience upon arrival.

• Verify recall information using the specific manufacturer's warranty website and creating reservations accordingly.

• Perform Outbound Tasks such as appointment reminders, no-show follow ups, etc. as assigned by Management Team.

• Provide exceptional customer service by treating guests with courtesy and respect.

• Maintain Key Performance Indicator performance according to set performance standards.

• Other duties may be assigned.

What are the requirements for this job?

• High school diploma or equivalent

• Excellent oral, written and interpersonal communication skills

• Extensive customer service, sales, or telemarketing background

• Strong computer skills, with the ability to manage multiple applications at once

• Strong organizational and multi-tasking skills

• Ability to read and comprehend instructions and information

• Excellent problem solving skills

Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Benefits

Click here to learn more about our Benefits.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.