Service Appointment Coordinator

Autonation, Inc. Bellevue , WA 98009

Posted 1 week ago

Overview

Position Overview

The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

What are the day-to-day responsibilities?

  • Ask the customer qualifying questions to uncover needs and directs calls appropriately

  • Ensures that service consultants receive messages promptly

  • Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant

  • Provide reporting to dealership management

  • Collect retail charges from the customer in cash, check or authorized charge account

  • Provide customers with the proper change and/or receipt

  • Properly process and document charge purchases according to the policies established by the Controller

  • Close all internal repair orders promptly and route to Billing Clerk for processing

  • File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

What are the requirements for this job?

  • High School Diploma or Equivalent

  • One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience

  • Ability to read, write, add, subtract, divide and comprehend written instructions and information

  • 6-12 months previous work experience (preferred)

  • Demonstrated customer service skills

  • Demonstrated communication and interpersonal skills

  • Previous industry experience (preferred)

AutoNation is an equal opportunity employer and a drug-free workplace.


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Service Appointment Coordinator

Autonation, Inc.