The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.
What are the day-to-day responsibilities?
Ask the customer qualifying questions to uncover needs and directs calls appropriately
Ensures that service consultants receive messages promptly
Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
Provide reporting to dealership management
Collect retail charges from the customer in cash, check or authorized charge account
Provide customers with the proper change and/or receipt
Properly process and document charge purchases according to the policies established by the Controller
Close all internal repair orders promptly and route to Billing Clerk for processing
File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files
What are the requirements for this job?
High School Diploma or Equivalent
One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
Ability to read, write, add, subtract, divide and comprehend written instructions and information
6-12 months previous work experience (preferred)
Demonstrated customer service skills
Demonstrated communication and interpersonal skills
Previous industry experience (preferred)
AutoNation is an equal opportunity employer and a drug-free workplace.