Service And Warranty Associate

Overview

Your Home Improvement Company - Service and Warranty Associate

Your Home Improvement Company is a leader in the home remodeling industry. We are experiencing unprecedented growth and are currently looking to expand our Service and Warranty Department. If you are looking for a rewarding career with opportunities for advancement apply today!

PURPOSE:

The primary responsibility of a Service & Warranty Coordinator is to provide a world-class experience to all our customers. The role develops a special relationship with each customer, being a main point of contact throughout each homeowner's service journey.

Responsibilities

• Schedule service appointments for homeowners

• Perform a variety of administrative tasks associated with the position

• Be positive, professional, empathetic, customer-focused and solution-oriented in their work.

• Precisely enter information into customer files

• Open and close service tickets and perform exit calls

• Answer phones, emails and texts with homeowner concerns

• Coordinate with members of the field management team

• Search records and files for data related to each warranty service

• Communicate with customers clearly in both written and spoken formats

Why you want to work here:

We are dedicated to our team members quality of life both on and off the job. We offer the following standard benefits and unique cultural conditions:

• Medical/Dental

• Paid holidays plus PTO

• 401(k) plan & contributions

• A culture that supports work-life balance

• A relaxed corporate environment that includes ad hoc meetings on hallway floors, couches in many managers offices, a ping pong table and one hole putting green in the break room

• Reward innovation and hard work with unlimited advancement potentia

Qualifications

• High School diploma or equivalent

• Minimum of 3-years customer service experience

• Experience with complex scheduling

• Excellent attention to detail

• Basic word processing and spreadsheet skills

• Ability to develop and establish good interpersonal relationships

• Good phone etiquette and verbal/writing skills

• Flexibility & adaptability, ability to work in a fast-paced environment

• Willing to learn about products and services Your Home Improvement Company provide

Your Home Improvement Company is an Equal Employment Opportunity Employer

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