Service And Meter Reading Support Coordinator

Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.

Job Summary

A position is available in the Eastern Division of Aquarion Water Company of Connecticut for a Service & Meter Reading Support Coordinator. This position will perform a supporting role across both the Service Department and Meter Reading Department. Service Department duties include support and management of the Periodic Meter Replacement Program. Meter Reading Department duties include route-relief duties for the Meter Reading group to ensure all meters are read to ensure accurate and timely billing.

Principal Responsibilities in Service Department

• Manage and maintain the organization's Periodic Meter Program (PT program) letters for all E,W,C and contractors.

• Provide customer support related to the PT program through inbound and outbound calls and emails.

• Review and manage IW66 (Tasks Review) list edit for all PT notifications Service reviews.

• Follow up on outstanding repair tasks with customers and contractors.

• Ability to create, cancel and re-schedule notifications in SAP.

• Ability to manage and maintain the Z_SCHEDULE appointment scheduler in SAP.

• Identify and streamline PT program related processes to maximize productivity and efficiency.

• Coordinate training, work, and goals related to the PT program with internal work groups as well as contractors.

• Evaluate and understand applicable codes, ordinances and regulations related to water utilities as well as state and local government.

• Support the back-office functions of the Service Department as needed.

Principal Responsibilities in Meter Reading Department

• Perform all aspects of general meter reading during times of route relief.

• Responsibilities including reading all types of meters, recording readings and account information on documents and hand-held computers, resolving out-of-bounds readings, updating service locations and account sequences, investigating lost accounts, and responding to customer inquiries.

• Perform meter reading duties outside of normal working hours as required.

• Assist with hydrant maintenance including pressure testing and painting.

• Support the back-office functions of the Meter Reading Department as needed.

Preferred Requirements

• Drive company vehicles in a safe manner and observe all safety rules and regulations.

• Experience in planning, operations structure, and understanding of the Company's business processes related to water service and utility operations.

• Solid understanding of capacity planning utilizing SAP is preferred.

• Excellent communications (both written and oral), customer-service, troubleshooting, creative problem-solving skills, analytical, and organizational skills are required.

• Must be able to initiate and work through conflict to achieve desired change.

• Must also be able to manage multiple tasks simultaneously, prioritize, and meet commitments.

• Strong understanding of the organization's goals and objectives is required as well as the ability to work independently as well as with work groups.

• Ability to work independently and exercise sound judgment in performing duties.

Education/Certifications

• Applicant must possess a high school diploma.

• An associate degree in related field required, bachelor's degree preferred.

• Applicants must hold and maintain a valid State of Connecticut license to operate a motor vehicle.

• Applicants must be able to drive, stand, bend, and kneel for prolonged periods of time, walk long distances, lift 100 pounds and work in confined spaces.

Salary

• Job is classified as a non-exempt position with a weekly salary range of $941.00 to $1147.50.

• This role is 100% on site, working out of the Bridgeport office (600 Lindley Street, Bridgeport, CT 06606).

• Hours for this role are 7:30AM to 4:00PM, Monday through Friday.

Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.