Service Agreement Coordinator

Radiometer Buffalo Grove , IL 60089

Posted 5 months ago

Manages contract acquisition and fulfillment between Leica Biosystems and its customers post sales. Coordinates contract negotiation, approval, termination in accordance with Leica Biosystems policies, regulatory requirements and customer specifications. Manages changes for contracts and coordinates all interested parties.

Major Responsibilities

  • Sell contracts via email and telephone by quotation to customers both proactively (i.e. cold calling) and by customer or sales representative requests or leads.

  • Achieve team and individual quotas for Orders and Sales.

  • Provide contract renewal information to existing customers. Foster and maintain customer relationships to facilitate growth with channel partners.

  • Create new opportunities and follow up on open opportunities, both internally and externally. Close the sale by collection of a purchase order.

  • Manage service agreements in SAP and SFDC; ensure that all information is entered correctly and accurately in a timely manner. Ensure that all billing and invoices are correct.

  • Uphold accurate service agreement pricing to ensure that service contracts are profitable to Leica.

  • Generate monthly and quarterly revenue reports showing contract sales activity in order to trend sales and observe increase or decrease in total number of instrument installs under service contract.

  • Work with Regional Field Service Managers and Account managers to determine service strategies and service eligibility for specific customers and execute those strategies.

  • Work with field service engineers and field sales by means of lead management in the sale of contracts; create quotations and close sales leads turned in by the field representatives. Track the leads submitted and provide correct incentive payouts.

  • Provide renewal, or new service contract information to both internal and external customers to ensure that Leica's customers are informed of the most current contract terms and pricing.

  • Create "marketing strategies" for the sale and generation of new contracts in Leica's instrument installation base in order to generate additional service contract revenue.

  • Assist with recording and maintaining Customer Satisfaction Survey results.

  • Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested.

  • Exercises judgment with defined procedures and practices to determine appropriate action. Has thorough knowledge of company products/services.

  • Proactively call new customers to grow market share.

  • High School Diploma or higher

  • Experience in related field

  • Experience in Microsoft office (Word, Excel, PowerPoint)

  • Excellent written and oral communication skills

  • Ability to meet Sales goals and objectives

Preferred:

  • Bachelor's Degree

  • Experience in SAP

  • Sales Force

  • Experience using advanced negotiation techniques

  • Proficient reviewing, editing, and discussing legal terms and conditions

  • Experience in sales of service agreements

  • Experience in Daily Management

Travel: 0-5% Domestic; 0% International

Language: English

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page

Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


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VIEW JOBS 4/3/2019 12:00:00 AM 2019-07-02T00:00 Manages contract acquisition and fulfillment between Leica Biosystems and its customers post sales. Coordinates contract negotiation, approval, termination in accordance with Leica Biosystems policies, regulatory requirements and customer specifications. Manages changes for contracts and coordinates all interested parties. Major Responsibilities * Sell contracts via email and telephone by quotation to customers both proactively (i.e. cold calling) and by customer or sales representative requests or leads. * Achieve team and individual quotas for Orders and Sales. * Provide contract renewal information to existing customers. Foster and maintain customer relationships to facilitate growth with channel partners. * Create new opportunities and follow up on open opportunities, both internally and externally. Close the sale by collection of a purchase order. * Manage service agreements in SAP and SFDC; ensure that all information is entered correctly and accurately in a timely manner. Ensure that all billing and invoices are correct. * Uphold accurate service agreement pricing to ensure that service contracts are profitable to Leica. * Generate monthly and quarterly revenue reports showing contract sales activity in order to trend sales and observe increase or decrease in total number of instrument installs under service contract. * Work with Regional Field Service Managers and Account managers to determine service strategies and service eligibility for specific customers and execute those strategies. * Work with field service engineers and field sales by means of lead management in the sale of contracts; create quotations and close sales leads turned in by the field representatives. Track the leads submitted and provide correct incentive payouts. * Provide renewal, or new service contract information to both internal and external customers to ensure that Leica's customers are informed of the most current contract terms and pricing. * Create "marketing strategies" for the sale and generation of new contracts in Leica's instrument installation base in order to generate additional service contract revenue. * Assist with recording and maintaining Customer Satisfaction Survey results. * Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested. * Exercises judgment with defined procedures and practices to determine appropriate action. Has thorough knowledge of company products/services. * Proactively call new customers to grow market share. * High School Diploma or higher * Experience in related field * Experience in Microsoft office (Word, Excel, PowerPoint) * Excellent written and oral communication skills * Ability to meet Sales goals and objectives Preferred: * Bachelor's Degree * Experience in SAP * Sales Force * Experience using advanced negotiation techniques * Proficient reviewing, editing, and discussing legal terms and conditions * Experience in sales of service agreements * Experience in Daily Management Travel: 0-5% Domestic; 0% International Language: English Diversity & Inclusion At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Cepheid Buffalo Grove IL

Service Agreement Coordinator

Radiometer