Service Advisor

W.W. Williams Company Atlanta , GA 30301

Posted 2 months ago

Job Description:

Service Advisor (Atlanta, GA):

W.W. Williams is seeking an experienced, highly motivated Service Advisor for our high volume service department. The responsibilities of this role includes greeting the customer, creating a service repair order based on the customer's request, and keeping the customer informed of the status of the repair.

Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Writer/Advisor provides advice to customers regarding vehicle repairs.

JOB DUTIES:

  • Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.

  • Open and close work orders in a timely manner.

  • Research vehicle recalls, service & repair information with manufacturers' websites.

  • Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.

JOB REQUIREMENTS:

  • Must have excellent customer service experience.

  • Must work closely with vehicle repair technicians.

  • Excellent verbal and written skills.

  • Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.

  • Able and comfortable with multi-tasking.

  • Possess high level of overall technical knowledge.

  • Clean driving record, and must pass drug screen and background check.

EDUCATION:

  • Experience with heavy duty dealership and/or diesel service environment preferred.

EOE/AAP/M/F/Vets/Disabled, DFWP.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Advisor

Rush Enterprises

Posted 3 months ago

VIEW JOBS 9/26/2020 12:00:00 AM 2020-12-25T00:00 The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Whether you desire to be the best Service Professional or Groundbreaking Leader, we have the infrastructure to help you reach your goals. Responsibilities * Gather customer complaint details and expectations. * Perform vehicle walk around inspection, verify vehicle information. * Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service. * Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer's specifications. * Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature. * Establish "promised time" based on shop workflow, communicate with foreman. * Establish customer's method of payment. Obtain credit approval, if necessary. * Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket. * Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Benefits * We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity. Basic Qualifications * High school diploma or general education degree (GED). * One year service experience; or equivalent experience and/or education. * Appropriate manufacturer training. * Valid CDL license. * Driving record that will allow insurability by the company's carrier. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled This job posting does not state or imply that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her leader. Rush Enterprises Atlanta GA

Service Advisor

W.W. Williams Company