Service Advisor

W.W. Williams Company Atlanta , GA 30301

Posted 2 months ago

Job Description:

Service Advisor (Atlanta, GA):

W.W. Williams is seeking an experienced, highly motivated Service Advisor for our high volume service department. The responsibilities of this role includes greeting the customer, creating a service repair order based on the customer's request, and keeping the customer informed of the status of the repair.

Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Writer/Advisor provides advice to customers regarding vehicle repairs.


  • Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.

  • Open and close work orders in a timely manner.

  • Research vehicle recalls, service & repair information with manufacturers' websites.

  • Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.


  • Must have excellent customer service experience.

  • Must work closely with vehicle repair technicians.

  • Excellent verbal and written skills.

  • Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.

  • Able and comfortable with multi-tasking.

  • Possess high level of overall technical knowledge.

  • Clean driving record, and must pass drug screen and background check.


  • Experience with heavy duty dealership and/or diesel service environment preferred.

EOE/AAP/M/F/Vets/Disabled, DFWP.

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Service Advisor

W.W. Williams Company