Service Advisor

Wendle Motors Spokane , WA 99218

Posted 5 months ago

Can you provide an exceptional customer experience? Want to work in a fun and friendly atmosphere? Join our team as a Service Advisor. (Check out our video on how we like to have fun http://www.wendle.com/aboutus.aspx.)

Wendle Motors is seeking a Service Advisor who can develop rapport with our customers and provide knowledgeable guidance and who can be a key player in the dealership, fostering positive customer relationships. The Service Advisor will promote service sales by communicating information to our customers on maintenance and repair needs that are identified during the service appointment.

We offer:

  • An aggressive pay plan with unlimited earning potential as well as industry leading benefits that include:

  • Medical, dental and vision

  • Personal wellness program with an insurance premium discount

  • 401K plan with company match

  • Paid time off

  • Company paid employee life insurance

  • Voluntary life insurance for employee, spouse, and children

  • Voluntary short-term and long-term disability

  • Plus discounts on service and parts and more!

Wendle Motors is an equal opportunity employer with a drug-free workplace. A pre-employment drug screen, motor vehicle report and criminal background check will be conducted on the chosen candidate prior to employment. Must be 18 years old.

The Service Advisor position is responsible for meeting customers and dealing with customer requirements pertaining to repair and/or servicing of their vehicle issues. The Service Advisor is a key player in the dealership for fostering positive customer relations through communication and follow-up to customers on repair status and charges for repairs and to promote service sales through communication of information to customers on maintenance and repair needs that are identified during the service appointment process. Service Advisors act as a liaison between external customers and all those involved internally at the dealership in the service appointment process. This includes but is not limited to: Automotive Service Technicians, general office staff, new and used vehicle sales staff and service and parts department personnel. The Service Advisor position reports directly to the Service Manager.

Responsibilities:

Specific responsibilities include but are not limited to the following; other duties may be assigned.

  • Meet and greet service customers, taking service calls from customers to schedule appointments.

  • Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.

  • Determine progress of repair/service orders and inform customer accordingly.

  • Review results of customer satisfaction surveys with service managers.

  • Address customer's questions/needs promptly and professionally.

  • Establish long-term positive relationships with customers.

  • Identify service needs of customer vehicle based upon historical service data.

  • Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proven track record of achieving or over-achieving goals

  • Outstanding communication skills

  • Professional appearance and work ethic

  • Great attitude with a high-energy personality

  • Superior customer service skills

  • Must be at least 18 years of age

  • Valid driver's license and clean driving record

Experience/Education/Certifications:

  • A high school diploma or the equivalent

  • Five years automobile service experience

  • Basic understanding of vehicle systems and computer keyboard operations

Language Skills:

  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.

  • The employee frequently is required to stand, walk, and talk or hear.

  • The employee is often required to sit and stoop, kneel, crouch, or crawl.

  • The employee must occasionally lift and/or move up to 50+ pounds.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.

  • The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration.

  • The noise level in the work environment is usually moderate to loud.

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Service Advisor

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