Service Advisor - Speedco

Love's Travel Stops & Country Stores, Inc. Gary , IN 46402

Posted 2 months ago

Address: 5225 W 26th Ave Gary, IN, 46406

Welcome to Love's!

Where People are the Heart of Our Success

Service Advisor - Speedco

Our service advisors are customer-focused professionals who listen to the customer's concerns and advise them on the best possible solutions. They are passionate about getting our customers back on the road quickly while driving profit through sales of service, repairs and parts.

How You Will Fit In:

  • Greeting customers in person or by phone and providing exceptional customer service

  • Listen to the description of problems or service needed

  • Determine type of service required based on diagnosis and prepare repair orders

  • Estimate the time and cost of every repair

  • Advise customers on other available services

  • Secure agreement from the customer prior to all repairs

  • Manages delivery of required repair action by successfully setting and managing customer expectations and accepts accountability for delivering outstanding service levels

  • Clearly explain the requested service of every truck

  • Act as a liaison between the customers and technicians

  • Maintains documentation, including purchases orders, invoices, work orders, etc.

  • Verify all final invoices and reconcile work performed and charges

Benefits That Can't Be Beat:

  • Competitive Salary

  • Quarterly Bonus

  • 401(K) Savings Plan

  • Group Health Plan including Life Insurance

  • Dental Benefits

  • Vacation

"Clean Places, Friendly Faces"

You will be working in a fast-paced environment. It will be your job to make sure we promote sales growth through merchandise execution and ensuring your team is well-trained to deliver world-class service.

To get started, we have to ask a few questions.

  • Ability to work flexible shifts-including nights, weekends, and sometimes holidays

  • Previous experience as a service manager or supervisor

  • Previous mechanical experience

  • Ability to do some light lifting (no more than 50 lbs) and bending once in a while

  • Excellent communication skills

  • Basic math and computer skills

Background Checks

All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Love's.

Travel Requirements

Some travel may be required.

Diversity Statement.

From the founding of Love's, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.

Grow Far with Love's

As a family-based company, we are committed to adhering to our values. Ensuring that each of our people succeeds is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and hard work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love's, all roads lead to success!

Job Function(s): Speedco Leader

Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we have provided customers with highway hospitality and "Clean Places, Friendly Faces." We are passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes:

  • Gemini Motor Transport, one of the industry's safest trucking fleets

  • Speedco, the light mechanical and trucking service specialists

  • Musket, a rapidly growing, Houston-based commodities supplier and trader

  • Trillium, a Houston-based alternative fuels expert

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