Service Advisor

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

• Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention

• Determine if technical solution can be resolved over the phone, or escalate immediately to Shop Foreman / Service Manager to provide immediate attention

• Accurately record issues and data into Dealer Management System

• Conduct transactions with system; walk customer through correction and provide summary

• Communicate estimated completion time, regular updates, and follow through on each customer vehicle

• Follow-up with customer on services provided; ensure they are satisfied with the work performed

• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

• Understanding of basic automotive techniques related to repair and servicing of automobiles

• Ability to follow oral and written instructions with attention to detail

• Perform detailed daily record keeping and reporting

• Effectively handle multiple priorities, organize workload, and meet deadlines

• Work in a team-based environment and achieve common goal

• Dealer Management System(s), Outlook, and MS Office

• Must have a valid driver's license in country of employment