Service Advisor

Arlington Heights Ford has become synonymous with award-winning customer service. With five-star ratings from DealerRater.com, and several accolades for service, our team has developed a friendly and professional reputation.

Apply Now at https://apply.tasca.com

Arlington Heights Ford/Tasca Auto is looking for an experienced Service Advisor to join our successful team! We strive to make every customer a customer for life. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us through the years. Great benefits! EOE

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

• Ensure the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently.

• Answer technical questions about vehicle problems, warranties, services, and repairs.

• Maintain Customer Happiness scores at or above company standards.

• Assist in diagnosing vehicle problems; order parts and tools as necessary.

• Oversee administration of warranty claims as well as training and supervising of service department.

• Set schedules and assigns tasks to service department employees.

• Perform Service Dispatch duties

• Reinforces company policies and adheres to company standards.

• Encourages compliance with applicable laws and regulations.

• Maintain good working relationship with factory(s) and foster positive employee relations.

• Collaborate with upper management to make service department hiring and discipline decisions.

• CDK experience preferred.

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Excellent communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Valid driver's license and clean driving record

• Must be authorized to work in the USA