Service Advisor

Schneider Phoenix , AZ 85002

Posted 2 months ago

The Schneider maintenance team is a highly-skilled and diverse group of individuals who work hard to deliver safe, dependable equipment to our drivers. As our business continues to grow, so does our need for qualified associates. From a single truck over 80 years ago to our fleet of over 10,000 tractors and 40,000 trailers today, we employ 650 technicians across our network of shop facilities nationwide. In this role, you will work in a safe, clean and organized workspace. We will provide the training, parts and shop tooling needed to complete high-quality repairs effectively. We utilize the latest maintenance software where you'll be expected to track the work performed. In addition, our shop leadership team ranks among the best in the industry many are former master technicians with years of Schneider shop experience.

The Schneider maintenance team has an immediate need for a detail oriented Service Advisor to join our team. As the Service Advisor, you will act as the main liaison between Schneider drivers and our shop. In this role, you will have the ability to talk professionally with the driver, diagnose the equipment, retrieve fault codes, and make appropriate repair decisions. Additionally, you will estimate the repair times in order to provide reliable information to the driver and the line of business regarding the availability of the equipment and create accurate electronic work orders for the shop. The Service Advisor also provides support in other areas such as sublet, parts, and direct equipment repair.

This position is a gateway to a career of interesting challenges, celebrated victories and limitless opportunities.

By choosing a career with Schneider, we improve your life by offering:

  • Annual profit sharing bonuses available

  • Strong work/life balance that includes paid holidays and generous personal time off

  • Medical, dental and vision insurance plus company-paid life insurance

  • 401(k) savings plan with company match plus a company-paid retirement plan

  • Tuition reimbursement and free financial service assistance

  • Health Care Spending Account

  • On-site services at some facilities including cafeteria, gym and fitness classes, walking/jogging trail, ATM, personal mail services, company store and much more

  • Resilient, values-based culture that drives safety, integrity in every action, respect and excellence in all we do

  • Individual development opportunities through company-paid training, active leadership involvement and more than 170 online personal development courses

Our preferred candidate will have:

  • High School diploma/GED or relevant work experience required; must have a Technical degree, certificate, or diploma in engines, electronics, or related systems or a minimum of 2 years of industry experience.

  • Must be Annual Vehicle Inspector Certified (per DOT requirements) and Brake Inspector Certified (per DOT requirements)

  • Based on location, may require a valid driver's license and meet the Schneider hiring criteria

  • Working knowledge of driver hours of service rules is preferred

  • Solid computer skills and ability to use diagnostic software preferred

  • Excellent customer service, oral and written communication, and teambuilding skills

  • Ability to communicate in English, both verbally and written, and have the ability to read and understand English

  • Strong work ethic with a professional, positive attitude

  • Ability to prioritize workload and thrive in a fast paced environment

  • Strong problem solving and trouble shooting skills

  • Ability to provide own tools within 30 days of hire (The Shop leader will cover required tools.)

The Schneider Way:

  • We treat our customers, associates, shareholders and suppliers with honesty, dignity and respect.

  • We are a desirable employer due to our commitment to achieving mutually beneficial, lasting relationships.

  • We are a responsible member of the community.

Core Values:

  • Safety-first and always

  • Integrity in every action

  • Respect for all

  • Excellence in all that we do

Rise to the challenge and become a part of the Schneider family. Be the difference with a leader in an industry that impacts the world. Apply today!

We are an equal employment opportunity.

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Service Advisor