Murphy-Hoffman Company (MHC), is North America's largest Kenworth truck dealership group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor is to insures that customers are greeted openly and friendly; coordinates customer repair requests; estimate cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty.
Coordinate customer repair orders with Service Manager and Shop Foremen for task assignment.
Coordinate with Foremen for proper work scheduling of all shop business.
Insure customers receive the most expedient service available through questioning and understanding repair requests.
Work with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
Assure all documentation necessary for sale of labor (customer, internal and warranty) are complete and properly executed.
Input repair order information to data processing system and close repair orders.
Maintain and administer shop tool and supply requirements and status.
Minimum 4 years of experience in related field.
Computer experience (preferred)
Strong customer relations and communication skills.
Good leadership abilities.
Must have a positive can-do attitude.