Service Advisor

MHC Kenworth Charlotte , NC 28201

Posted 2 months ago

Job Description:

Murphy-Hoffman Company (MHC), is North America's largest Kenworth truck dealership group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor is to insures that customers are greeted openly and friendly; coordinates customer repair requests; estimate cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty.

  • Coordinate customer repair orders with Service Manager and Shop Foremen for task assignment.

  • Coordinate with Foremen for proper work scheduling of all shop business.

  • Insure customers receive the most expedient service available through questioning and understanding repair requests.

  • Work with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.

  • Assure all documentation necessary for sale of labor (customer, internal and warranty) are complete and properly executed.

  • Input repair order information to data processing system and close repair orders.

  • Maintain and administer shop tool and supply requirements and status.

Qualifications

  • CDL (preferred).

  • Minimum 4 years of experience in related field.

  • Computer experience (preferred)

  • Strong customer relations and communication skills.

  • Good leadership abilities.

  • Must have a positive can-do attitude.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Credentialed Bilingual Tax Advisor CPA Remote

Intuit

Posted 5 days ago

VIEW JOBS 9/23/2020 12:00:00 AM 2020-12-22T00:00 Overview If you are a highly motivated individual with an active unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. What you'll bring * Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws * Must possess or be able to obtain any related State licenses, certificates, permits or bonds * Must possess active PTIN (Preparer Tax Identification Number) * 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software * Working knowledge of Circular 230 * Audit experience a plus (IRS and state tax authorities) * Proficient with technology; solid knowledge of computer operations and software * Must have (or be willing to obtain) a dedicated hardwired internet connection * Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring * Excellent verbal and written communication skills * Ability to work in a fast-paced environment with minimal supervision * Critical thinking, problem solving, research skills and determination * Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst es How you will lead * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) Tax advice, including return preparation and signature when required; 2) Product/software inquiries, and 3) Tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Intuit Charlotte NC

Service Advisor

MHC Kenworth