David McDavid Acura Austin
Experienced Service Advisors!
401K & Employee Referral Programs Available!
David McDavid Austin Acura, a subsidiary of Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 25 collision centers is currently seeking a Service Advisor! We are looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.
Why Asbury? Asbury offers the advantages only a major dealer group can. 25,000 available vehicles in stock to sell, 500+ cars sold daily, 4,500+ vehicles serviced daily, 8,000 team members to build relationships with and 8 million happy customers to provide customer service to! Asbury is one of the largest franchised auto retailers in the United States with over $6.5 billion in total revenue in 2017, and we are continuing to expand our workforce!
Responsibilities and Qualifications
The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer's warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
Must be able to manage in a fast paced work environment with limited supervision
Must have great customer service, phone and computer skills
Previous automotive Service Advisor experience heavily preferred
Must be a minimum of eighteen years of age
Must have a valid driver's license
Must be able to pass pre-employment screening (background & drug test)
Pay & Benefits
Paid time off (PTO) and holidays for full-time positions
Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage
Dedicated health concierge service
Virtual office visits through Teladoc if you elect medical coverage
Specialty pharmacy and pain management programs included with elected medical coverage
Promotional pricing for LASIK and PRK procedures if you elect vision coverage
Company contribution to HSA program
Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year
Complimentary Basic Life Insurance
Long Term Incentives & Retirement
Life & Leisure
Discounts at participating local businesses
Discounts on vehicle purchases and services
On-site health fairs and seminars
Life management services
Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.
Learning & Development
Paid training for most positions
On-site training and online digital training programs
College Scholarship Program is available for eligible dependents of Asbury employees
Continuous new e-Learning opportunities
Asbury ethics, integrity and diversity training
Complimentary lunch provided at select locations at dealer discretion
Company social events
Gym membership discounts
Employee referral program to earn additional income
Return-to-Work Program for workers who are injured while on the job
Safety training that is tied to your specific position, so you get the training most pertinent to your career
Rewards may vary by employment site and are subject to change at any time.