Service Advisor

Lithia Motors Johnston , IA 50131

Posted 2 weeks ago

Dealership:

L0192 Lithia Volkswagen of Des Moines

Volkswagen of Des Moines

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.

  • Communicate additional repair and service needs to the customer based on vehicle inspection.

  • Administer the manufacturer warranty for qualifying vehicle repairs.

  • Keeping customer informed of service specials, completion times and service expenses.

Qualifications:

  • Previous Service Advisor experience, preferred.

  • Prior experience as an automotive technician a plus.

  • A team player who is focused on providing exemplary customer service.

  • Basic mechanical understanding of an automobile.

  • Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

  • Competitive pay

  • Medical, Dental and Vision Plans

  • Paid Holidays & PTO

  • Short and Long-Term Disability

  • Paid Life Insurance

  • 401(k) Retirement Plan

  • Employee Stock Purchase Plan

  • Lithia Learning Center

  • Vehicle Purchase Discounts

  • Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are an equal opportunity employer and a drug free work place. A criminal background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

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Service Advisor

Lithia Motors