Service Advisor

Laurel Auto Group is seeking a qualified, experienced Service Advisor to join our team. The ideal candidate will have experience with daily Service Operations. This opportunity is for a forward thinking, professional, career minded, goal-oriented person. Candidate should have a proven success record of maintaining customer satisfaction under the KPI guidelines.

Essential Functions:

• Understand how to properly open, complete, and close Repair Orders following the OEM requirements with the 3 "C's".

• Proper use and understanding of labor operations and flat rate coding

• Excellent communication skills, in person and via phone. Keeping customer informed throughout the entire service.

• Understand the coverage of service the customer might have that will impact their responsibility.

• Work with OEM certifications and required training.

• Work with Service Manager to reach monthly sales goals.

• Communicate with technicians professionally.

• Stay up to date with the jobs assigned to the technician and communicate with customer with any changes, suggestions, and charges.

• Excellent customer service history maintaining OEM customer service index.

• Must be a highly detailed oriented, ability to work in a fast paced, multi-task environment.

• Collect payment in full when vehicle is picked up or delivered to customer.

• Stay current with staff through skilled use of appropriate computer system and other essential daily operations.

• Standing

• On a regular basis

• Walking

• On a regular basis

• Bending, twisting and/or stooping - Kneeling and/or Squatting

• On occasion

• Repetitive hand/finger movement

• On a regular basis

Laurel Auto Group offers a full benefits package which includes:

• Health Care / Dental / Vision

• American Fidelity suite of benefits

• Employer paid short term disability and life insurance

• 401k with employer match

• Paid vacation, sick/personal time

Please visit www.laurelautogroup. Click on the franchise logo and select the correct store. Follow the about us, employment opportunities tab to submit an application and resume online.