Service Advisor

Jx Enterprises, Inc. Pewaukee , WI 53072

Posted 3 months ago

The Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into computer system, ordering shop supplies according to procedures and consulting with insurance companies. #jxjobs

Essential Duties and Responsibilities

  • Process all shop repair orders by scheduling & assigning work to shop Associates.

  • Document and diagnose necessary repairs by taking photographs.

  • Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing.

  • Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.

  • Complete invoicing and collecting procedures in a timely manner.

  • Maintain inventory of parts, paint and materials necessary for repair functions.

  • All other duties as assigned.

Competencies:

Priority Setting

Customer Service

Technical Skills

Minimum Qualifications:

  • High school diploma or equivalent.

  • Three (3) years of related automotive repair facility or heavy duty truck experience preferred.

  • Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer generated business systems.

  • Valid driver's license required; CDL required, or ability to obtain.

  • Dependable and reliable attendance required.

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Manager

Jx Enterprises, Inc.

Posted 1 week ago

VIEW JOBS 8/14/2019 12:00:00 AM 2019-11-12T00:00 The Service Manager directs, coordinates and supervises the Service Department. Additional responsibilities include: marketing of the service department, growing the business to obtain more customers, and resolving customer problems, complaints, and questions. #jxjobs Performance Objectives * Market the Service Department to grow the business and obtain more customers. * Meet with customers to resolve and assist in resolving their questions regarding service. * Delegate work assignments and appropriate authority to department leaders, utilizing their abilities, knowledge, and background to achieve departmental responsibilities. * Partner with Human Resources to recruit qualified technicians, select, hire, and provide training of new Associates. * Appraise Associate performance and make recommendations for status and/or salary adjustments. * Perform additional special projects as needed. * All other job duties as assigned. Competencies: * Priority Setting * Customer Service * Technical Skills Minimum Qualifications: * High school diploma or equivalent required; Associate degree preferred. * Five (5) or more years of related experience required, in addition to required supervisory responsibilities. * Previous experience as a Service Technician in addition to supervisory or leadership experience in a service environment preferred. * Excellent customer service skills, good communication and multitasking skills essential. * Intermediate computer skills in Microsoft and Google apps. Must possess demonstrated skills in computer generated business systems. * Valid driver's license required; CDL required, or ability to obtain. * Dependable and reliable attendance required. JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Jx Enterprises, Inc. Pewaukee WI

Service Advisor

Jx Enterprises, Inc.