Service Advisor

Interstate Companies, Inc. Carol Stream , IL 60116

Posted 4 weeks ago

Interstate Companies, Inc., is a dynamic organization that provides rewarding careers for approximately 1,400 employees in its corporate office and five operating units Interstate AssemblySystems, Interstate BearingSystems, Interstate IndustrialSystems, Interstate PowerSystems and I-State Truck Center.

As we have since our founding in 1957 as one of the worlds first Detroit Diesel Engine distributors, we continue to recruit career-oriented individuals who want fulfilling work and opportunities for professional growth. Our employees commitment to the company and its Pride in Service motto helps Interstate Companies deliver exceptional customer service every day.

We are currently seeking an experienced Service Advisor to join our team.

Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Advisors ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues.

Job Duties:

  • Greet the customer and start the process of helping the customer through the repair

  • Help identify a mechanical problem by questioning the customer or visual inspection

  • Positive interface with technicians, foreman, parts department and customers

  • Advise customers about necessary services needed for repair of vehicle

  • Write and present accurate estimates of repair

  • Explain the work and charges to the customer when the job is complete

  • Accurately process customer and warranty repair orders

  • Organize and prioritize work flow of shop and field technicians

  • Communicate with shift advisers as to work progress and priority

  • Responsible for securing facility at close of shift

  • Assist parts department with purchasing, work orders, etc.

  • Administrative duties as related to role

Requirements for Service Advisor:

  • High School Graduate Required
  • 3 Years of Truck or Automotive Service Writing Experience Required

Ideal Candidate will possess the following qualities:

  • Positive attitude

  • Solid written and verbal communication skills including excellent customer service and phone skills

  • Organized and able to manage time wisely

  • The desire to succeed in a day to day challenging position

  • Mechanical Experience

  • Computer Skills (Excel, Word, Excede Operating System)


  • Broad range of health (medical, dental and vision) insurance options

  • Flexible paid time off and paid holidays

  • 401(K) with company match

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

I-State is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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