Service Advisor

I State Truck Center is looking for an experienced Service AdvisorWriter for our Billings Montana location We are offering highly competitive wages Service Advisors play a key role in our operations by building strong relationships with customers and helping them with their service needs They work closely with technicians to identify and resolve any issues a customer is facing Were looking for someone with a solid understanding of the truck service industry to provide excellent service to our customers If youre committed to quality and excellence wed love to hear from you This position is for Dayshift hours of 700am to 330pm Service Advisor Responsibilities Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards All aspects of transaction from taking appointment to completing invoice and collecting from customerAssist fellow service office employees with managing schedule and workloadManage technician time and monitor repair progress for maximum efficiencyWork with parts department by gathering information to complete repair estimates before updating customer for approvalWork with outside vendors for sublet work needed on customer unitsAssist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendorsService Advisor Requirements Basic computer skillsHigh school diploma or equivalentExcellent communication and time management skillsStrong problem solver with the ability to think outside of the box3 Years of Truck or Automotive Service Writing Experience RequiredService Advisor Qualities Positive attitudeSolid written and verbal communication skills including excellent customer service and phone skillsOrganized and able to manage time wiselyThe desire to succeed in a day to day challenging positionMechanical ExperienceComputer Skills Excel Word Excede OSEmployee Benefits Competitive Wages Be paid your worthUniforms supplied by InterstateTool program availableTuition assistance for educational and ongoing career growthHealth dental and vision coverage begins on the first day of the following monthPaid Time Off PTO starts accruing day one of your full time employmentHolidays 6 Holidays and 2 Floating Holidays per year401K with company matchingLong Term Disability SuppliedShort Term Disability SuppliedLife Insurance SuppliedHealthiest You Virtual Health Care paid by InterstatePPE Reimbursement Safety Glasses and Safety Boot ReimbursementPet Insurance We care about our furry friendsEmployee Discounts available on products and servicesPaid Employee Assistance Program Free 247 Access to a guidance consultant regarding life challenges you or family member may facePaid Health and Well being screening for employees and their spouse Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration