Service Advisor

ABOUT US:

HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 dealerships throughout Florida, California, Quebec and plans to continue the expansion in the U.S.

Summary:

Sells and schedules needed service work in the service department. Promote and attain dealership standards for superior workmanship.

Essential Duties include the following:

• Schedule service appointments.

• Obtain customer and vehicle data prior to arrival when possible.

• Greet customers in a pleasant and timely manner and obtain vehicle information.

• Write up customers' vehicle problems accurately and clearly on the repair order.

• Test drive the vehicle with the customer as needed to confirm the problem or refer to the test technician.

• Refer to service history, inspect vehicles, and recommend additional needed service.

• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications.

• Provide a complete and accurate written cost estimate for labor and parts.

• Establish "promised time." Check with the dispatcher if necessary.

• Obtain customer signature on repair order; provide customer with a copy.

• Establish customers' method of payment. Obtain credit approval if necessary.

• Notify dispatcher of incoming work.

• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.

• Ensure that vehicles are parked in assigned areas. Make sure that all vehicles are locked and all keys are marked and put away correctly.

• Explain completed work and all charges to customers.

• Implement a quality control process to eliminate comebacks.

• Handle telephone inquiries regarding appointments and work in progress.

• Inspect all vehicles for bodywork, inform customers if work is needed, and provide an estimate.

• Keep service department forms, menus, and pricing guides up-to-date.

• Implement and maintain a service marketing program.

• Supervise all cleaning and prepping of new and used vehicles.

• Keeps the work area neat and clean.

• Exhibit a high level of commitment to customer satisfaction. Maintain a minimum customer satisfaction standard equal to or above the manufacturer expected average.

Additional Responsibilities:

• Adherence to all attendance and punctuality standards.

• Adherence to timekeeping standards; Employees are required to record the beginning and ending times of any shift, meal break or departure from work for personal reasons.

• Understand and follow all work rule policies and procedures.

• Follow the Code of Business Ethics and Conduct.

• Maintains a professional clean and pressed business appearance as determined by dealership management.

WHAT WE OFFER:

• 401(k)

• Dental insurance

• Health insurance

• Vision insurance

• Paid Time Off

• Paid Group Term Life Insurance

• Paid Training to promote professional growth

• Employee Assistance Program (EAP)

• Supplemental Personal Accident Insurance

SCHEDULE:

• 8-hour shift

• Weekend availability

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit and/or stand interchangeably throughout the day.

• Sit and/or stand for long periods at a time.

• Use hands, fingers and arms continually, frequently and throughout the day.

• Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.

• Pick-up, lift and carry items that may exceed 50 pounds.

• Operate and drive vehicles or equipment in a safe manner.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

DISCLAIMER:

The position being offered is a full-time rotating schedule including evening shifts, weekends, and is incompatible with a school schedule.