Cumberland Companies Jacksonville , FL 32277
Posted 1 week ago
Cumberland International Trucks is seeking a bright and mechanically apt Service Advisor to join our service team in Jacksonville, FL. Service Advisor responsibilities include intake of customers, communicating repair needs and costs, handling all incoming work writeups, opening/closing repair orders and relaying info to Service Techs, while keeping customer up to date on their vehicle's repair status. We're in the business of developing people. We offer a Career Path with steps to earn more, learn more, and grow as a LEADER.
Hours: 7 AM- 4 PM
As a family and veteran-owned International Truck dealer group, we pride ourselves on offering a fun, empowering, customer-first culture with huge growth opportunities! If you're looking to start a Career, Cumberland offers a Career Path- not just a job, we provide a SAFE and positive work environment per our core values: HONOR, READINESS, VICTORY, LOYALTY and TEAMWORK.
Responsibilities:
Responsible for the receipt and flow of all incoming work, communication with customers and all other internal departments.
Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs and invoicing. Specific vehicle information includes total miles, engine hours, and any noticeable damage to the vehicle.
Write up customers' vehicle issues and concerns or maintenance requirements accurately and clearly.
Use the OEM questionnaires and attach document to the RO.
Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
Answering customer questions about service outcomes and consulting with technicians when necessary
Informing customers about potential cost savings and warranty protections
Assist customer with deciding to fix their car through the dealership's shop or trading the vehicle in
Oversee and manage the service center's scheduling and workflow
Inform customers of changes in service or when their vehicle is ready to be picked up.
Close ROs.
Obtain customer signature on the repair order and provide customer a copy of the repair order.
Must be able to understand, communicate, and evaluate all vendors and Int'l. Warranty guidelines, approval processes and policies during the write up and repair process. Ability to open repair orders under warranty or customer pay status.
No state income tax. What does this mean? Work hard and earn more. Take advantage of a great place to work and great place to live today.
Qualifications
Qualifications:
Minimum 2 years of Service Advisor and Customer Service experience
Dealership experience is a plus
Mechanical aptitude & ability to understand technical knowledge
Conducts oneself in a professional manner
Team player with a strong sense of commitment to the customer
Self motivated with good written & verbal communication skills
Benefits We Offer Our Employees:
Work-life Balance / Mentorship Programs / Internship Programs
8 Paid Holidays / Paid Time Off (PTO) / Vacation / Paid Birthday Off
Paid Training / Certification Reimbursement / $500 Employee Referral
401-K with Employer Match thru Fidelity / Medical / Voluntary Vision & Dental
Life and AD&D Benefits & supplemental Life / Short-Term Disability / Voluntary Long-Term Disability
Wellness Program- earn money by walking / Access to Teladoc
Core Brand Promise:
Access to Technology
Continuous Improvement
Flawless Execution
The Journey Begins Here:
Proudly, Cumberland International Trucks was named the 2017 and 2018 Dealer of the Year by Navistar, as well as 2020 and 2022 Top Company for Women to Work For in Transportation by Women In Trucking Association.
EOE: Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.
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