The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Primary Duties and Responsibilities:
This position is usually the first point of contact for the customer at the Center, and as such, is responsible for providing stellar customer service and being a liaison between customers and Service Technicians. Position greets customers, answers telephones, sets up appointments and communicates with technicians and customers regarding vehicle maintenance. Also obtains parts, assists in determining parts pricing and profit margins as required, and assists in maintaining the general upkeep of the Center.
Meets and greets customers
Answers phone and sets appointments
Makes service recommendations and reviews maintenance schedule with customer. Completes service request and maintains and processes all necessary paperwork
Communicates between the Service Technician and the customer regarding problems with the vehicles and presents factual, situational information to customer
Follows up on repairs with technicians and keeps customers informed of work status and progress
Processes all customer payment transactions at the Center
Makes recommendations regarding parts pricing and determining appropriate profit margins
Exposure to loud noises and odors intermittently in the shop environment. This position may require working long hours as well as evening and weekend hours. Limited travel required.
High School diploma, GED or Technical school graduate/certification
Must have and maintain a valid state Driver's License
Knowledge and Skills:
Demonstrated sales skills and ability to make appropriate service recommendations to Members and customers
Basic mechanical ability and/or ability to understand mechanical repair and service processes and procedures in order to understand and relay this information to Customers and communicate effectively with Service Technicians
Good verbal and written communication skills
Solid keyboard skills with ability to enter data accurately and efficiently
Ability to solve problems in an efficient and effective manner
As an Employee you will enjoy the benefits of:
A highly competitive pay plan with a great benefits package and paid holidays
A great working environment with air conditioned shops
The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
AAA Auto Club