Service Administrator

Up to $55,000+ DOE

Job Description:

We are looking for a detail-oriented Service Administrator to join our team. The ideal candidate will manage and maintain the back end of our service platform, ensuring its efficiency and reliability. This role plays a crucial part in enhancing our service delivery and customer satisfaction.

Key Responsibilities:

• Enter, update, and maintain accurate data to build and enhance the back end of our service platform.
• Aggregate and analyze service call data to identify trends and improve service delivery.
• Manage the back end of the service platform, ensuring adherence to quality standards.
• Collaborate with other departments to integrate relevant data and functionalities into the platform.
• Work with Operations Department on deployment and programming of new locations.
• Troubleshoot and resolve any issues related to the platform's back end.
• Provide technical support and guidance to team members and other departments.

Skills:

• Process and detail-oriented with a strong focus on customer service.
• Strong MS Office Suite experience, primarily Word and Excel.
• Team player with the ability to work autonomously.
• Professional, positive, and calm manner.

Qualifications:

• Excellent problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite.
• Proven experience in data management, back-end administration, or a similar role.
• Background in Computer Science, Information Technology, or related field.
• Strong technical skills, including proficiency in database management and relevant software.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Apply now to join our team and contribute to the success of our service platform!