Service Administrator

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role

You will be providing administrative and clerical support to the service department.  General administration duties will include tasks such as answering the main phone line, organizing correspondences, data entry, filing, tracking information, and providing exceptional customer service.

Responsibilities

• Customer Account set-up and maintenance

• Entering Service Appointments as needed (multiple programs)

• Travel Arrangements

• Manage Credit Card portal (includes PO creation and tech/manager communication)

• Work with Training coordinator to process training guides and misc tasks.

• Tracking and set-up of technician and certifications

• Co-managing front desk phone/walk-ins/mail.

• Answering the main phone line and responding to or transferring calls as needed

• Mailing, emailing, faxing, scanning, and indexing of invoices, contracts, quotes, correspondences, purchase orders, manifests, and various supplemental documentation.

• Preparation of and updating various spreadsheets, service contracts, files, correspondences, and internal memorandums as directed.

• Monitoring technician's boards

• Employee uniform arrangements

• Creating purchase orders and approving invoice

• Review Technician work orders and work with appropriate departments to handle discrepancies.

• Manage Customer portals to include entering estimates and resolving rejected invoices.

• Other duties as assigned.

Qualifications

• Experience in an administrative role required.

• High skill set in Microsoft Office Suite; Microsoft Office

• Experience with Google Docs, Sheets, Slides, Drive and Gmail preferred.

• Experience with Doc-Link document management system a plus

• Experience with Microsoft Dynamics GP (Great Plains) and Wennsoft a plus

• Experience with Salesforce a plus

• A minimum of 50 words per minute typing speed with at least 95% accuracy

• Excellent communication skills, including a professional phone manner.

• High attention to detail, team mentality and a positive attitude

• Able to work in a high-paced environment.

Compensation and Benefits

• 10 Paid Holidays

• Flexible Time Off

• 401(k) Company Match

• Health, Dental, and Vision Insurance

• HSA and FSA

• Disability & Occupational Accident Insurance

• Company-Paid Life Insurance Policy

• Employee Assistance Program (EAP)

• World-class paid training program for you to learn the skills for long term career success.

Requisition #2123

OWL Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.