The Service Admin is responsible for the scheduling/distribution/invoicing of material needed for service visits and the corresponding paperwork. The Service Admin position is the liaison between Milgard's Service department (technicians/expeditors), the warehouse, operations, and the customer. They are responsible to ensure (internal/external) customers are notified of any shipping issues regarding delivery of their windows and to reschedule visits whenever possible. Once an order/visit is compete they will be handling the invoicing and final disposition of that material.
KEY DUTIES & RESPONSIBILITIES:
Provide quality customer service and customer care.
Process and review service requests in a timely fashion.
Communicate professionally with Milgard external customers and internal customers regarding product and business issues.
Support the customer service process by working extensively with CSR's, technicians, expeditors, and management to ensure availability of material ordered.
Responsible for the scheduling, distribution, and invoicing of all service orders.
Create and execute MPS objectives, meeting MPS commitments and working within the guidelines of MPS; reflects Milgard business values and the Milgard philosophy in all business interactions.
Incorporates Milgard's vision and values into day-to-day activities and behaviors; guides and motivates others to remain committed to the Milgard philosophy.
Adheres to all facets of safety policies and procedures.
The above statements are intended to describe the general nature and level of the work being performed by employees in this position. This not intended to be an exhaustive list of all responsibilities.
Minimum of one (1) to two (2) years' experience in customer service utilizing an enterprise system, preferably in a manufacturing environment.
Previous window sales and/or customer service preferred
Read, write and understand the English language
Work independently, at times under pressure
Sense of urgency; meeting of deadlines
Excellent customer service skills
Computer literacy and ability to learn new computer software programs
Excellent written and oral communication skills; strong organizational skills and attention to detail
Prolonged sitting and excess data entry and typing
Hand dexterity and strength.
Minimal lifting of office equipment and supplies
Ability to lift up to 30 lbs. frequently
Overtime may be required
Work performed indoors in a climate controlled environment
Multiple phone lines
Milgard does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. Milgard is an at-will employer.
Full or Part Time
Milgard is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.
Milgard is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
No visa sponsorship is available for this position, unless specified within the job description.