SERVICE ADMINISTRATIVE ASSISTANT-PROPERTY MANAGEMENT
VineBrook Homes is an internally managed real estate investment company, focused on acquiring, renovating, leasing and operating single-family homes as rental properties. An early investor and developer of the Single-Family Rental home (SFR) asset class, we commenced operations in late 2007. Our proven, yield-focused investment strategy targets a unique opportunity building a portfolio of workforce SFR assets in key secondary and tertiary markets. Our growing SFR REIT portfolio is currently comprised of approximately 14,000 homes. VineBrook Homes is undergoing a major expansion of its strategy, expecting to drive toward 25,000+ homes.
JOB DESCRIPTION SUMMARY
Under the supervision of the Service Manager, the Service Administrator maintains the Service Technicians daily schedules and dispatches the technicians as service calls are initiated. This position assists with the on-call schedule for service technicians and maintains Yardi work order database with current information. Clear and concise communications with department managers, employees, contractors and residents. Provide accounting with maintenance contract billing information through the Yardi system.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Take incoming resident calls
Schedule and coordinate all service calls as calls are received
Create dispatch ticket for all service calls
Dispatch Service Technicians, debrief Service Technicians after completion of each call
Respond to all messages left overnight
Maintain the Yardi dispatch board / schedule
Contact residents with a "Parts Pending" status as parts are received for scheduling
Follow up on all pending and recommended work with residents utilizing the pending work log
Order parts for special orders (i.e. appliances)
Update Yardi work order database from service ticket
Other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Clear and concise communications (written and verbal)
Exemplary Customer Service skills
Data entry skills
Time Management skills
POSITION TYPE/EXPECTED HOURS OF WORK
REQUIRED EDUCATION AND EXPERIENCE
High school diploma or equivalent
Two to five years' previous experience in resident service, dispatching, or project management
PREFERRED EDUCATION AND EXPERIENCE
Knowledge of Yardi or similar property management software
Knowledge of Sales Force or similar software
Valid Ohio driver's license.
Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check.
We offer industry competitive wages and benefits. Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. Each employee must pass a national background check and full panel drug screening.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. We are also a Drug Free Work Place. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.