Service Administrative Assistant

Vinebrook Homes Birmingham , AL 35234

Posted 2 months ago

SERVICE ADMINISTRATIVE ASSISTANT-PROPERTY MANAGEMENT

VineBrook Homes is an internally managed real estate investment company, focused on acquiring, renovating, leasing and operating single-family homes as rental properties. An early investor and developer of the Single-Family Rental home (SFR) asset class, we commenced operations in late 2007. Our proven, yield-focused investment strategy targets a unique opportunity building a portfolio of workforce SFR assets in key secondary and tertiary markets. Our growing SFR REIT portfolio is currently comprised of approximately 14,000 homes. VineBrook Homes is undergoing a major expansion of its strategy, expecting to drive toward 25,000+ homes.

JOB DESCRIPTION SUMMARY

Under the supervision of the Service Manager, the Service Administrator maintains the Service Technicians daily schedules and dispatches the technicians as service calls are initiated. This position assists with the on-call schedule for service technicians and maintains Yardi work order database with current information. Clear and concise communications with department managers, employees, contractors and residents. Provide accounting with maintenance contract billing information through the Yardi system.

SALARY

$15.00-$16.00 DOE

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Take incoming resident calls

  • Schedule and coordinate all service calls as calls are received

  • Create dispatch ticket for all service calls

  • Dispatch Service Technicians, debrief Service Technicians after completion of each call

  • Respond to all messages left overnight

  • Maintain the Yardi dispatch board / schedule

  • Contact residents with a "Parts Pending" status as parts are received for scheduling

  • Follow up on all pending and recommended work with residents utilizing the pending work log

  • Order parts for special orders (i.e. appliances)

  • Update Yardi work order database from service ticket

  • Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE-SKILLS-ABILITIES

  • Clear and concise communications (written and verbal)

  • Exemplary Customer Service skills

  • Data entry skills

  • Organizational skills

  • Time Management skills

TRAVEL

  • No travel is expected for this position.

POSITION TYPE/EXPECTED HOURS OF WORK

  • This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Some overtime is required.

REQUIRED EDUCATION AND EXPERIENCE

  • High school diploma or equivalent

  • Two to five years' previous experience in resident service, dispatching, or project management

PREFERRED EDUCATION AND EXPERIENCE

  • Knowledge of Yardi or similar property management software

  • Knowledge of Sales Force or similar software

ADDITIONAL REQUIREMENTS

  • Valid Ohio driver's license.

  • Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check.

ADDITIONAL INFORMATION/BENEFITS

We offer industry competitive wages and benefits. Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. Each employee must pass a national background check and full panel drug screening.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. We are also a Drug Free Work Place. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Administrative Assistant

Stonex Group Inc.

Posted 1 week ago

VIEW JOBS 7/14/2021 12:00:00 AM 2021-10-12T00:00 Position Purpose: Provides a high level of administrative support to the CEO, COO and other managers and staff. Ensures efficient day-to-day operation of department. Primary Responsibilities: * Greets and directs guests and visitors * Handles incoming mail, phone calls, inquiries and requests both internal and external and takes appropriate action * Utilizes office equipment including fax machines, copiers, scanners, etc. * Books and organizes meetings, conferences and travel arrangements. * Organizes and analyzes information * Prepares correspondence, written reports and other documents as needed; proofreads and corrects documents * Maintains efficient office procedures and a system for keeping track of requested actions and reports * Schedules appointments, meetings and other important department/supervisor events; reviews schedule daily and proactively handles upcoming deadlines * Assists new recruits coming to SA Stone with their transition process, including hosting home office visits and orientation, scheduling training, monitoring securities registrations and insurance appointments. * Maintains confidentiality of documents and information received * Maintains prompt and regular attendance. * This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. Job Requirements: * Associate's or Bachelor's degree is preferred; or equivalent combination of education and work experience * Strong written and oral communication skills * Strong interpersonal skills to communicate with other departments, court/regulatory personnel, clients, etc. * Excellent organizational and time management skills * Intermediate to advanced computer skills including Microsoft Office * Experience in financial services industry a plus * Must be authorized to work in the US for any employer Physical requirements/Working conditions: * Climate controlled office environment * Minimal physical requirements other than occasional light lifting of boxed materials * Dynamic, time-sensitive environment Stonex Group Inc. Birmingham AL

Service Administrative Assistant

Vinebrook Homes