Service Account Manager

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of cutting-edge software and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with our ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• Monitor Exotec's adherence to the agreed upon terms and conditions of any client maintenance contracts, including reporting, invoicing, security, quotations, etc.

• Establish and manage 3rd party contracts required to support non-core products provided by Exotec to clients
• Act as the client's main point of contact for any maintenance contract-related issues
• Report internally on maintenance contracts profitability
• Actively participate in the handover of client sites from Exotec's Deployment team to the Maintenance team
• Track and monitor necessary maintenance supplies on client sites
• Participate in the ongoing improvement of Exotec's system reliability and maintenance processes, best practices, protocol, etc.

Requirements

We strongly encourage applications from candidates of all genders to help us build a truly inclusive environment. If you don’t meet every requirement listed below, don’t worry—your skills and experiences may still make you a great fit!

• Bachelor’s degree or equivalent is required
• 5+ years of maintenance experience, specifically with some exposure to maintenance contracts execution and management
• Some exposure to the industrial automation, materials handling, warehousing and/or logistics sectors would be highly beneficial
• Broad knowledge on software, mechanical and electrical engineering concepts
• Excellent interpersonal skills with the ability to build rapport with clients, contractors and suppliers at all levels of business across multiple cultures
• Strong orientation toward customer service
• Demonstrated ability to both collaborate with others drive your own work
• Strong analytical and reporting skills, with attention to detail and financial acumen.
• Project management skills
• Ability to prepare or oversee technical documentation
• Openness to travelling up to 25% to client sites in North America

Benefits

• Compensation package inclusive of salary and annual performance bonus
• Comprehensive medical, dental and vision coverage
• Generous vacation and time off policy
• 401(k) with company match up to 5%
• Eligibility to participate in Employee Share Program after 1 year of employment
• Continuous opportunities for training and development
• Beautiful, new office space in midtown Atlanta area

To apply, please submit your resume. Only shortlisted candidates will be contacted for the next steps in the hiring process. We look forward to receiving your application!

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.