Server-Terrace Dining

Penn National Gaming Charles Town , WV 25414

Posted 2 months ago

Overview

Don't just work. Work Happy.

A career in gaming? At Hollywood Casino Charles Town we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff

  • Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet make eye contact and smile, 5 feet greet and speak to guest. Provides personalized service and uses guest's name at least twice during all interactions. Greets each guest entering restaurant

  • Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities

  • Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards

  • Resolves service issues according to the service recovery toolbox.

  • Knows and promotes current casino events and programs and can give guests directions to all casino areas

  • Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play

To be successful in this position it will require the following skill set

  • High school diploma or GED

  • Prior customer service in a fast paced environment preferred

  • Previous cashiering experience in a high volume restaurant preferred

  • Read, write, speak and understand English

  • Excellent customer service/communication skills

  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed

  • Must meet professional appearance standards as prescribed by company policy

  • Must be physically mobile with reasonable accommodations

  • Must be able to respond to visual and aural cues

  • Able to work at a fast pace in an often crowded/noisy environment

  • Must be able to accurately and quickly process all cash transactions

  • Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs)

  • Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas

  • Must be able to tolerate industry standard chemicals used for cleaning and sanitizing

  • Able to work in constricting areas

  • Able to tolerate second-hand smoke, noise, bright lights

  • Must be able to maintain a neat and professional appearance and uphold the company appearance standards

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer


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VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Overview Don't just work. Work Happy. A career in gaming? At Hollywood Casino Charles Town we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following. Your daily responsibilities include Your daily responsibilities include: * Provides fast, friendly, professional and responsive customer service to restaurant guests * Knows and promotes current casino events and programs and can give guests directions to all casino areas * Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play * Provides personalized service during guest interactions * Removes dirty dishes, linen, glassware, and flatware from table and counter tops, and transports items to designated area * Wipes counter areas, sinks and floors as required to maintain a clean and safe work station * Maintains cleanliness of designated areas as directed in accordance with established health and safety standards * Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required * Operates and maintains equipment as required in accordance with established guidelines and safety procedures * Removes and properly disposes of all debris accumulated in restaurant and service stations in accordance with department procedures * Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from warehouse area and/or warehouse inventory in accordance with procedure * Reset tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications * Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required * Provides fast, friendly, professional and responsive customer service to food servers and restaurant host/hostess To be successful in this position it will require the following skill set To be successful in this position it will require the following skill set: * High school diploma or equivalent * Prior customer service in a fast paced environment preferred * Read, understand and speak English * Excellent customer service/communication skills * Available to work required schedule which may include nights, weekends, holidays and overtime as needed * Must meet professional appearance standards as prescribed by company policy * Must be physically mobile with reasonable accommodation * Must be able to respond to visual and oral cues * Must be able to lift trays with food above shoulder level * Able to work in constricting areas * Must be able to tolerate industry standard chemicals used for cleaning and sanitizing * Able to tolerate second-hand smoke, noise, bright lights * Able to work at a fast pace in often crowded/noisy environment * Must be able to maintain a neat, professional appearance and uphold company appearance standards * Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces Something to leave you with Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment. Now that you have read about who we are, here is your opportunity to see what we're about! Equal Opportunity Employer Penn National Gaming Charles Town WV

Server-Terrace Dining

Penn National Gaming