Server

Overview

UnityPoint-St Luke's Hospital Coffee Shop

PRN (as needed)

6am-2:30pm weekends, holidays and some weekdays if needed

Prepare, provide and serve attractive and quality food with a friendly, safe and courteous manner to all customers in accordance with all department policies & procedures. Perform duties of cleaning and sanitizing dishes, pans, and equipment throughout the department. To stock display cases and coolers. Provide excellent customer service.

Assemble, organize, prepare, and cook or bake from scratch or convenience all meats, entrees, casseroles, soup, starches, vegetables, sauces, and bakery products, etc. to provide the menu selections for patient, cafeteria, special function and satellite accounts while meeting productivity levels. Is knowledgeable about and practices HACCP guidelines.

Why UnityPoint Health?

• Culture

• At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

• Benefits

• Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in.

• Diversity, Equity and Inclusion Commitment

• We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

• Development

• We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

• Community Involvement

• Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org .

Responsibilities

Customer Service/Patient Care

• Prepares, provides, and serves attractive and quality food and service as assigned.

• Maintains good portion control.

• Utilizes positive customer service skills such as smiling, offering suggestions, providing for special requests, etc.

• Fulfills any and all other designated tasks pertinent to the success of the NFS department.

Technical & Safety

• Correctly operate department equipment that has been assigned.

• Clean and restock dishes, food, supplies, and beverages during hours of operation as assigned.

• Practices HACCP guidelines for food handling and a sanitary and safe condition. Reports any equipment malfunction to a supervisor. Monitors and records temperatures, utilizes safe food handling techniques, maintains a clean orderly work station.

• Ensures cash is balanced each shift and reviewed by a Team Lead or Supervisor.

• Checks out with Supervisor or Team Lead at the end of their shift.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

• Demonstrates ability to meet business needs of department with regular, reliable attendance.

• Employee maintains current licenses and/or certifications required for the position.

• Practices and reflects knowledge of HIPAA, JCAHO, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

• Completes all annual education and competency requirements within the calendar year.

• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Qualifications

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

High School Education or GED

Experience:

None

License(s)/Certification(s):

ServSafe Food Handler (Training Provided)

Knowledge/Skills/Abilities:

Writes, reads, comprehends and speaks fluent English.

Multicultural sensitivity.

Microsoft Office - basic computer skills.

Customer/patient focused.

Critical thinking skills using independent judgment in making decisions.

Other:

Machines: Espresso machine, milk steamer, coffee urn, refrigerators, freezers, knives, and any other pertinent food service equipment.

• Area of Interest: Support Services;

• FTE/Hours per pay period: 0.01;

• Department: Coffee Shop- SLRMC;

• Shift: PRN weekends, holidays, may fill in some weekdays;

• Job ID: 143760;