Join the RED community and help enhance the guest experience as a Food & Drink Creative (aka Server) at the new Minneapolis! In addition to submitted your resume, feel free to express yourself and show us who you are, and why you are perfect for RED.
From poetry, photography, video, music, dance, and everything in between - be creative! Apply or at . Are you a RED F&D Creative? You feed off the energy that flows through a busy restaurant and bar You are passionate about hospitality, and how we make our customers feel during their experience as our guest Prepared to breakdown traditional hotel barriers and keep a positive flow going in the Oui Bar + KTCHN restaurant, as well as the large open space we call "the Hive" (Lobby) Eager to help others, both guests and other Creatives Ready to bring your true self to work each and every day; being expressive, creative, alive and full of purpose Not afraid to roll up your sleeves and help anywhere needed.
A customer asks for a drink you have never heard of? "Not a problem, if you can tell me what it tasted like, I'll make a few drinks and we'll figure this out together." Spill on the floor? "Not a problem, I got this!" A large group arrives to check-in, and you hop over to help your fellow Creative with the check-in process You understand how important a clean and friendly environment is in providing an exceptional guest experience Ready to be relevant at all times, inject humor into the day, and merge fun and work in a high-energy community focused on providing exceptional service Do you embrace individuality and expression? Do you trust others to be bold, exuberant and surprise you? How about a high-five for your fellow Creative on their way home?
If so, then we want to hear from you! To make our HR folks happy... below highlights of few of those typical 'responsibilities' and 'requirements' you may be used to seeing in other job postings. Key responsibilities:
Provides prompt quality service to customers by preparing beverages and serving guests in accordance with company policy and standards Provides service by suggesting food and drinks, recommending promotional items and upselling to premium products as appropriate Demonstrates a thorough knowledge of ingredients, recipes and mixing procedures Maintains knowledge of bar inventory and wine selection to respond properly to customer questions Prepares drinks in accordance with the guest's order Ensures every guest and customer is satisfied by providing the service brand behavior, genuine hospitality and by exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment to resolve the matter effectively and appropriately Adheres to legal and/or company policies and standards Understands and follows the laws and guidelines for beverage service Handles cash, checks and/or credit cards in accordance with company policies Key requirements: Preferred 2+ years experience within the hospitality or restaurant industry Creative problem solver and innovator - ability to resolve conflicts with ease Natural relationship builder Collaborative, confident, energetic, optimistic, flexible, and adaptable Passionate about the hospitality industry, RED and the RED experience Tech savvy We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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