Server Petaluma East

Mary's Pizza Shack Petaluma , CA 94999

Posted Yesterday

REPORTS TO:* Service Manager
CLASSIFICATION: Nonexempt

POSITION SUMMARY
Mary's Pizza Shack's reputation is based on excellent service and quality food. As a waitperson, you are responsible for maintaining this reputation by ensuring the customer has the best experience possible while visiting our restaurant. Being friendly, efficient, and giving the customers the respect they deserve is the most effective way to provide excellent service. At Mary's no request is too outrageous, and no favor is too great to consider.

CORE EXPECTATIONS

  • Ability to maintain Marys Per Person Check Average Standards

  • Demonstrate Marys suggestive selling techniques

  • Ability to listen and understand the customers needs

  • Ability to handle a 5 table section

  • Ability to maintain Marys Scorecard Standards

  • Adhere to all Marys Dress Code Standards

  • Follow all Cash, Credit, House Charge and/or Check Transactions procedures

  • Demonstrates Marys Upbeat Personality Philosophy

DUTIES AND RESPONSIBILITIES
The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Greet guests the moment they enter the restaurant with a friendly upbeat demeanor

  • Must have thorough knowledge of all menu items; how prepared; ingredients used and portion size

  • Ensures food prepared is in agreement with customer and meets Marys Pizza Shack standards

  • Must have full knowledge of specials, featured items and soup of the day

  • Knowledge of wine and beer menu (All bar items if applicable)

  • Have thorough knowledge of table sections.

  • Keep tables clean and organized; always be ready for your next guest. Pre bus when necessary.

  • Must supply your own paper, pens and server bank each shift

  • Use table marketing tools

  • Follow all Alcohol and Beverage Laws

  • Follow all Cash, Credit, House Charge and/or Check Transactions procedures. Important: Once payment is received it is the Cashier, Server or Drivers responsibility to settle the transaction(s) immediately upon returning to their work station. Holding onto unsettled transactions until later in the shift will be considered improper cash handling and subject to disciplinary action.

  • Follow IRS Tip Reporting Guidelines (Please refer to our Tip Reporting Policy)

  • Follow all safety and health guidelines

  • Follow all clean up and pre shift procedures related to position

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VIEW JOBS 7/22/2018 12:00:00 AM 2018-10-20T00:00 REPORTS TO: Service Manager CLASSIFICATION: Nonexempt POSITION SUMMARY Cashiers can be under a lot of pressure during busy shifts. It is important that you are always pleasant and efficient. Remember to smile and always THANK the customer. Cashiers are under the direct supervision of the Service Manager. Duties include, but are not limited to the following. CORE EXPECTATIONS * Ability to maintain Mary’s score cards standards * Ensure customers are not on hold for more than sixty seconds * Ensure all phone calls are answered within two rings. * Demonstrate Mary’s suggestive selling techniques * Demonstrate Mary’s Upbeat Personality Philosophy * Ability to listen and understand the customers needs * Adhere to all Mary’s Dress Code Standards * Follow all Cash, Credit, House Charge and/or Check Transactions procedures DUTIES AND RESPONSIBILITIES The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. * Greet guests the moment they enter the restaurant with a friendly upbeat demeanor * Must have full knowledge of specials and soup of the day * Knowledge of Togo/Delivery and catering menus; know how items are prepared; know ingredients in all menu items * Excellent phone etiquette; repeat all orders to ensure order is correct * Ensure food prepared for guest is in agreement to what the customer ordered prior to serving * Follow Mary’s Suggestive Selling Techniques * Follow all Alcohol and Beverage Laws (if under 18 you are not allowed to serve any alcoholic beverages) * Follow all Cash, Credit, House Charge and/or Check Transactions procedures. Important: Once payment is received it is the Cashier, Server or Drivers responsibility to settle the transaction(s) immediately upon returning to their work station. Holding onto unsettled transactions until later in the shift will be considered improper cash handling and subject to disciplinary action. * Follow all safety and health guidelines * Follow all clean up and pre shift procedures related to your position Mary's Pizza Shack Petaluma CA

Server Petaluma East

Mary's Pizza Shack