Onix Group Wilmington , DE 19801

Posted 3 months ago

General Summary

The Sever is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Principal Duties and Responsibilities:

  • Personally welcome and greet all customers.

  • Inform guests of specials and menu changes. Be aware of dietary needs.

  • Be able to make a recommendation to a customer, up-sell food and beverage items using suggestive selling techniques.

  • Answer questions regarding food regions and preparation, describe in detail taste and textures.

  • Answer questions regarding alcohol list, food and other beverages in addition to the hotels other services.

  • Be sure the quality and appearance of the food you serve meets hotel's standards. ? Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

  • Deliver food and bar items to customers in a timely manner.

  • Maintain proper dining experience by delivering items, fulfilling customer needs, and replenishing utensils and glasses.

  • Perform side work at the end of shift and during shift as required, including but not limited to, cleaning, stocking, folding silverware, etc.

  • Monitor and observe customer dining experience. Ensure they are satisfied and respond promptly and courteously to all requests.

  • Prepare final bill, present check to customer, accept payment, process credit card or room charge and make any changes as necessary.

  • Be available to fill in as needed to ensure the smooth operation of the restaurant/bar as directed by your immediate Supervisor.

  • Wash dishes as assigned by Supervisor or during slow periods.

  • Keep restrooms clean and stocked with supplies.

  • Advise Supervisors of needed product as they get low as necessary.

  • Clean and organize all serving stations. ? Ensure serving station is well-stocked at all times

  • Properly open and pour wine at the table.

  • Remove china, glassware, silverware, etc. from tables at the conclusion of the meal.

  • Ensure complete guest satisfaction throughout the meal service. ? Maintain area in a clean, sanitary, and safe condition at all times. ? Adhere to proper uniform and groomed appearance per brand and company standards.

  • Perform additional assignments as required.

  • Perform additional assignments as required.

Job Requirements:

  • High School diploma or equivalent and/or experience in a hotel or related field preferred.

  • Must obtain any and all government, company, and brand required food service specific license/certification(s).

  • Must be able to push, pull, move, lift, and/or carry minimum of 50lbs. a minimum of 5 ft. in distance.

  • Ability to stand the entire shift.

  • Must be able to speak and write the English language in an understandable manner.

  • Must be reliable and willing to work long hours, holidays, and weekends.

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Onix Group