Server

National Lutheran Communities & Services Winchester , VA 22603

Posted 2 days ago

In accordance with National Lutheran's We Care philosophy, the Guiding Principle Core Values, and in alignment with the NLCS culture, the Server is responsible and accountable for the following:

CORE COMPETENCIES

The Dining Services Server is responsible for providing prompt and accurate service to residents and guests in the dining venues at National Lutheran Communities.

  • Performs a variety of services in the dining areas and kitchen including waiting on assigned tables, taking food and drink orders and setting and bussing tables.

  • Greets residents/guests cordially and takes their order within a timeframe of 5 minutes after they have been seated

  • Reviews menus with customers and present any special items of the day

  • Takes accurate food and beverage orders at the table

  • Retrieves food orders from the kitchen and complete plate preparation as specified on plate garnishment/presentation guidelines

  • Serves complete meal to all residents/guests in the dining room in a timely fashion

  • Stocks service station prior to meal service completely and correctly

  • Performs side work correctly as assigned according to the side work procedure guidelines and to the level required on the sanitation checklist

  • Clears dirty dishes in a timely manner from all tables

  • Utilizes the point of sale (POS) system to place all food orders and track resident meals

  • Reports any accidents and/or incidents to the Coach on duty or their designee immediately

  • Assists Dining Service team members and supervisors as needed

  • Performs other duties as required

JOB QUALIFICATIONS

  • Must be able to read, write, speak and understand English

  • Must have the ability to receive and follow instructions, and communicate clearly with residents, guests and other staff members

  • Must have manual dexterity

  • Ability to work in a fast paced environment

  • Experience in high volume meal service is preferred

  • Computer skills helpful, with the ability to learn and use proprietary software as required

  • Demonstrated excellent customer service skills

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