Server - Ice Cream Scooper

Friendly's Ice Cream, Llc. Wilmington , DE 19801

Posted 3 months ago

Job Description:

SCOOPOLOGIST MISSION

To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats.

ESSENTIAL FUNCTIONS

  • Treat our fragile, premium, premium ice creams and toppings with total respect and pride.

  • Make increased ice cream consumption the goal of each shift.

  • Enter orders into POS immediately.

  • Make products as fast as possible with precision and fantastic eye appearance- each one a work of art!

  • Expedite orders from the window to the dining room. Find runners or run yourself.

  • Look for sampling opportunities.

  • Monitor and restock the retail cases, make certain they are always perfectly neat.

  • Take and process telephone orders efficiently and encourage guests to order more.

  • Coordinate all online orders to insure they are complete and modifiers are correctly done.

  • Make each guest feel important and special, especially kids!

  • Look for ways to go above and beyond for your guests and coworkers.

  • Be the final quality control checkpoint- be proud of everything.

  • Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.

  • Offer a sincere, personal welcome to every guest entering the restaurant.

  • Smile and make eye contact.

  • Anticipate the guest's needs and react before they need to ask.

  • Create an emotional attachment to our restaurant by helping our guests create great memories.

GENERAL JOB REQUIREMENTS

  • Must read, write, and communicate in English as it relates to the job and to the safety regulations.

  • Must be able to perform all job functions safely.

  • Must meet the company performance standards for the job.

  • Must participate in company orientation and training.

  • Must be able to follow instructions.

  • Must be able to work the scheduled / assigned times and required overtime for the position.

  • Must be able to use, or learn to use, the equipment and tools used to perform the job.

SPECIFIC JOB SKILLS AND QUALIFICATIONS

  • High School Diploma / GED preferred.

  • Food Service background / experience preferred.

  • Must have excellent people skills.

  • Must have basic math skills.

  • Must be able to stand and walk for extended period of time.

  • Must know safety information regarding all materials used within the scope of the work.

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Server - Ice Cream Scooper

Friendly's Ice Cream, Llc.