Server I- Part Time

Desert Diamond Casino Sahuarita , AZ 85629

Posted 2 months ago

Position Summary:

Under the direct supervision of the Venue Manager, the Server I maintains efficient and courteous food and beverage operations by greeting guests, anticipating guest's needs, providing knowledgeable food and beverage service, and providing consistent professional guest relations with a positive upbeat personality. Works efficiently in a team based environment and must follow Arizona Title 4 Liquor Laws, TOGE alcohol training as well as all Tohono O'odham Gaming Enterprise (TOGE) internal controls, consistently.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

  • Presents menus, answers questions, and makes suggestions regarding food and service to patrons.

  • Possesses a strong knowledge of food, spirits, wine, champagne and cocktails

  • Provides a positive and efficient dining experience for guests.

  • Provides tray service; large and small trays.

  • Provides excellent guest service.

  • Relays orders to the cook and serves courses from the kitchen and service bar areas.

  • Tends to guests, responds to any additional requests, and is knowledgeable of the service sequence and coursing is properly followed.

  • Position requires Server to perform food running for the venues. Keeps floors and work area clean.

  • Takes orders and may be required to prepare non-alcoholic and alcoholic beverages for guests.

  • Serves alcohol and non-alcoholic beverages to casino guests and ensures that legal drinking age is followed and complies with all Arizona Title 4 Liquor Laws and Desert Diamond Casino Alcohol controls.

  • Computes bills and accepts payments served to guests, must have basic math skills, when necessary.

  • Effectively operates and enters orders into the Point of Sale (POS) system with little to no mistakes.

  • Responsible for the cleanliness and sanitation of the entire work area.

  • Performs any and all other duties as assigned including, but not limited to the following: seating guests, bussing and setting table, and keeping the floor clear of debris.

  • Polishes silverware, glassware, and prepares for use.

  • Complete side work assigned by Venue Manager.

  • Maintains good communication with team members and guests and maintains a positive and professional work environment.

  • Maintains proper attendance in accordance with casino policy.

  • Assists in the daily operation of the restaurant in an efficient, cost effective and labor effective manner.

  • Assists in the training of new team members.

  • Recognizes that each team member is a representative of the casino and is responsible for demonstrating courtesy, respect and sensitivity to the needs of every person (guests and team members).

  • Contributes to a team effort and accomplishes related results as required.

  • Adheres to all Arizona Title 4 liquor laws and companies internal controls.

  • Serves guests in a responsive, caring, prompt, and courteous manner.

  • Must have high energy and motivated personality.

  • Operates the POS cash register.

  • Monitors guests to ensure that they are not intoxicated and well serviced.

  • Monitors guests to ensure that they are not intoxicated and proper procedures are followed if intoxication is observed.

  • Knows information regarding all Food and Beverage outlets/Casino Promotions and have ability to inform guests when asked.

  • Works closely with other departments to ensure seamless delivery of service for our guests.

  • Travel between Desert Diamond Casino properties may be needed.

  • Due to changes and modification in the job from time to time, we require team members to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description at this time.

Job Requirements:

Minimum Qualifications:

Education and Experience:

High School Degree or GED preferred, plus recent experience in the restaurant field as a server or bartender; restaurant must be considered an upscale dining establishment with alcohol and wine service or have successfully worked as a TOGE Server II for 1 year. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, and Certifications:

  • Knowledge of dining and food maintenance operations and guest service.

  • Knowledge of Arizona Title 4 Liquor Laws regarding alcohol service and assertive in the enforcement of said alcohol law.

  • Knowledge of cash handling.

  • Knowledge of restaurant menu or food items offered, bar items, liquors, and pricing.

  • Knowledge of up selling, check average, suggestive selling, wine and alcohol.

  • Ability to obtain a Food Handlers card.

  • Ability to obtain TIPS certification.

  • Ability to successfully pass departmental testing for position.

  • Ability to communicate, read, and write clearly in basic English.

  • Ability to demonstrate outstanding guest service at all times.

  • Ability to service customers in a professional appearance and manner.

  • Ability to follow instructions and work in a stressful and busy environment.

  • Ability to handle the pressures of multiple tasks while providing excellent guest service.

  • Skill in providing excellent customer service.

  • Skill in utilizing computer equipment and POS systems.

Physical Demands:

While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds. Physical stamina and proper attitude to work under pressure at a fast pace are essential.

Work Environment:

Work is generally performed in kitchen areas, banquet areas and casino setting with exposure to heat, cold, fumes, steam, second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work will be required. Extended hours and irregular shifts may be required.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Host/Hostess I Part Time

Desert Diamond Casino

Posted 3 weeks ago

VIEW JOBS 1/24/2020 12:00:00 AM 2020-04-23T00:00 Position Summary: Under direct supervision of the Venue Manager, Host/Hostess I maintains efficient and courteous food and beverage operations by greeting guests, anticipating guest's needs, providing knowledgeable food & beverage service, and providing consistent professional guest relations with a positive upbeat personality. Works efficiently in a team based environment and must follow Arizona Title 4 Liquor Laws, TOGE alcohol training as well as all Tohono O'odham Gaming Enterprise (TOGE) internal controls, consistently. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: * Provides excellent guest service to all guests. * Provides efficient, smooth, and accessible guest service in coordination with kitchen staff when food offerings and specials are provided. * Accepts and confirms reservations daily. * Greets and seats guests to their dining table. * Operates Point of Sale (POS) to conduct sales transactions, handles cash and makes change as required. * Computes bills, itemizes lists and balances tickets. * Responsible for cash handling and tendering checks. * Manages floor seating and schematic set up. * Handles reservation system with accurate maintenance of data base and information. * Maintains a neat, orderly and stocked host/hostess desk. * Maintains seating charts and organization of reservations including knowledge of dining room and entryway. * Maintains proper attendance in accordance with casino policy. * Contributes to a team effort and accomplishes related results as required. * Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. * Ensures all menus are wiped down, free of spots or stains, and complete. * Ensures entry doors are clean, free of debris. * Check with managers to assure there are no large or private parties scheduled. * Distributes and tracks evenly all guests to servers. * Keeps constant contact with the servers and the kitchen staff to obtain a smooth service. * Must have high energy and motivated personality. * Due to changes and modification in the job from time to time, we require team member to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description at this time. Job Requirements: Minimum Qualifications: Education and Experience: High school degree or GED preferred, plus recent experience in the restaurant field as a server or host; restaurant must be a considered a high volume table side service restaurant; or must have successfully worked in the TOGE Host II position for 6 months. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, tips certification, obtain and maintain gaming license; and to include the following: Knowledge, Abilities, Skills, and Certifications: * Ability to obtain a Food Handlers card. * Ability to obtain a Food Handlers card. * Ability to obtain TIPS certification. * Ability to pass Host I Skill Set Testing * Ability to service guests in a professional appearance and manner. * Ability to communicate, read, and writes clearly in basic English. * Ability to demonstrate outstanding guest service at all times. * Strong ability to follow instructions and work in a stressful and busy environment. * Strong ability to follow instructions and work in a stressful and busy environment. * Knowledge of cash handling. * Knowledge of dining and food maintenance operations and guest service. * Knowledge of all menu items. * Knowledge of Arizona Title 4 Liquor Laws regarding Alcohol service and assertive in the enforcement of said alcohol law. * Knowledge of POS system and or reservations system. * Knowledge of internal controls and commitment to follow, consistently. Physical Demands: While performing the duties of this job, the team member regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds. Work Environment: Work is generally performed in the casino's dining room and kitchen area with exposure to heat, fumes, steam, second-hand smoke, and high noise level. Evenings, graveyards, holidays, and/or weekend work will be required. Extended hours and irregular shifts may be required. Desert Diamond Casino Sahuarita AZ

Server I- Part Time

Desert Diamond Casino