Server - Host/Hostess

The Server/Host/Hostess Is responsible for overseeing the meal service to residents, families and guests. Shift available is full time, days/evenings.

Duties: Ensures quality customer service is provided by designated community staff that will include Care Partners, Medications Aides (CMAs, QMAPs) and other assigned staff. This position also ensures prompt service to all residents tables with professional presentation. In addition, the Host/Hostess will ensure that the meal service areas are maintained and cleaned on a per shift basis.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures adequate daily coverage provided by the Health Services staff and other assigned staff for meal service, per shift, by communicating with the Culinary Services Director, Health Services Director and Executive Director or other assigned community leadership.

• Assists Culinary Services Director with training that encourages team performance within the Health Services Department, instructs them on technical issues and policies and procedures relating to food service

• Attends staff meetings as required by Culinary Services Director and/or Executive Director.

• Ensures resident, family and guest feedback is directed to the community leadership.

• Ensures that all server pre-service and post-service work is successfully completed. This will be accomplished by providing delegation to assigned Health Service staff.

• Assign sections and tables to Health Services staff, to ensure all residents and guests are served in a timely manner.

• Oversees the cleaning and preparation of the dining room and tables ensuring they are set in restaurant style dining appearance, including the resetting of all chairs.

• Resets table, linens and ensures condiments are filled and available.

• Ensures drink station and/or salad bar are set according to department policies and procedures.

• Takes orders for meals and ensures Health Services staff take orders from residents using excellent customer service skills.

• Ensures drinks are filled according to residents / guests requests and are kept filled as needed.

• Serves and oversees the service of residents and guests to ensure their choices are met.

• Manages all guest reservations, if necessary, makes sure the Private Dining Room is cleaned and set for reservations.

• Ensures that all cleaning checklists and cleaning responsibilities are completed per community policies and procedures.

• Ensures all room trays are set up and delivered as needed.

• Maintains confidentiality of residents personal information in and out of the community and protects and supports residents rights.

• Maintains a professional appearance by wearing clean, required uniform and a demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.

• Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.

• Performs other duties as assigned.

Managerial Breadth/Scope of Job

Coordinates meal service duties of Care Partners, Medications Aides (CMAs, QMAPs) and/or other staff who are assigned to work in the community dining room under the leadership of the Culinary Services Director.

Qualifications

Knowledge/Skills/Abilities

• Interpersonal skills to communicate with residents and staff.

• Must show compassion and genuinely care for the elderly.

• Must be knowledgeable of the location of the SDS sheets on hazardous materials and able to understand the guidelines.

• Must be able to work independently and as a team to prioritize workload for Health Service staff as emergencies arise.

• Ability to work in stressful situations with residents, families, visitors, and other staff.

• Must have excellent organizational, motivational and leadership skills, in order to ensure interdepartmental successful working relationships.

• Must be able to work independently without direct supervision by following all community policies and procedures and guidelines using good judgment and common sense.

• Maintains a positive, pleasant manner at all times realizing that work environment can be stressful and demanding.

• Must be able to manage stress in a constructive manner seeking assistance of Culinary Services Director, Health Services Director and/or Executive Director as needed.

• Demonstrates a SERVANT heart and attitude by following the Bethesda Senior Living Communities' mission statement.

Education/Experience

Education: High school diploma or equivalent.

Experience: Position requires experience with food production and service, sanitation, and safety. Previous supervisory experience is a plus.

Working Environment/Physical Requirements

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. Must be able to lift residents, with assistance, over 100 pounds.

Applications accepted on an ongoing basis until the position is filled.