Denny's Inc Sacramento , CA 95821
Posted Yesterday
This job posting is for employment at an independently owned and operated franchisee of Denny's.
Server
Accountability
Reporting to the General Manager and Restaurant Manager, the Server greets, seats, and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment, and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner. Exhibits Denny's Guiding Principles when interacting with others.
Key Business Areas
A "Key Business Area" is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in Denny's Key Business Areas are supported by the following behaviors or actions:
Consistently exhibits Denny's Vision, Mission, and Guiding Principles
Demonstrates a sense of urgency when serving guests; meets service cycle timing standards
Greets guests immediately upon arrival and acknowledges them at departure
Assists with guests seating utilizing proper arrival order and rotation procedures; assists with any special needs
Suggestively sells and achieves guest check average targets
Accurately enters orders on point of sale system
Prepares beverage orders as well as some appetizers, salads, and desserts
Checks prepared orders for completeness and presentation
Delivers food and beverage orders timely and in accordance with standards
Attends to guest during the entire dining experience in a prompt and courteous manner
Demonstrates knowledge of station and floor breakdowns
Possesses strong product and menu knowledge
Uses proper telephone etiquette; assists with "to go" orders
Pre-busses tables in a timely manner; clears, cleans, and presets tables promptly upon guests departure
Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
Willingly assists others without being asked
Maintains cleanliness and organization of dining room and service area
Completes all required side-work, including deep cleaning assignments
Provides prompt and courteous service and is cordial to all team members and guests
Adheres to Denny's Brand Standards and internal policies and procedures
Essential Functions
Position Qualifications
Denny's Guiding Principles
They're more than just customers or consumers. They are our guests and we invite them into our homes with open arms. They are the very reason why we are in business and the center of everything we do.
Open means so much more than just being open for business 24/7. It means being open to all people, appetites and budgets. It says we are open-minded and open to new ideas. Honest, warm and inviting. Open is the way we think and act every hour of every day.
We are the classic American diner and proud of everything that means. Since 1953, we have served quality food and healthy portions at a fair price. No matter where we are, our light is always on inviting guests around the world to a place where everyone is welcome.
At Denny's, we are constantly looking ahead. We are always moving, striving for more, hungry for greatness. We are open to fresh, innovative thinking. We believe we will succeed through teamwork, accountability and pushing the boundaries of ourselves and our Brand.
Our Denny's family is our most important asset. We trust, support and respect each other and work together for the greater good. We recognize the contributions of all and empower each and every one of us to achieve great things. Together, we will celebrate our successes and have fun doing it.
This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.
Denny's may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.
This job description does not constitute a contract for employment and may be changed at the discretion of Denny's with or without notice.
Additional Information
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny's, Inc. This means the independent franchisee, and not Denny's, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny's, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not Denny's, Inc., will be your employer.
This job posting contains some general information about what it is like to work in a Denny's restaurant, but is not a complete job description. People who work in a Denny's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.
Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
Denny's Inc