Server

First Watch Restaurants Dunwoody , GA 30346

Posted 3 weeks ago

Major Purpose:

The primary responsibility of a Server is to provide friendly, efficient, accurate and responsive service to create a memorable experience for our customers. The Server describes menu items, assists customers in making food and beverage selections, takes and places orders, delivers food and beverages, and assists fellow team members to ensure overall customer satisfaction.

Major Responsibilities:

  • Understand our "You First" mission; demonstrate a "You First" attitude with customers, co-workers and management throughout shift

  • Work as part of a team and help fellow employees at every opportunity to ensure a memorable experience for our customers is consistently provided

  • Successfully execute the "5 Steps of Service" and "Ten Commandments"

  • Treat customers in a respectful, courteous and equitable manner

  • Welcome and greet customers

  • Inform customers of seasonal specials and/or menu changes

  • Answer questions regarding the menu, food/beverage preparation, recipe ingredients, allergens, etc.

  • Handle special customer requests such as separate checks, etc.

  • Take food and beverage orders from customers; properly use the Point of Sale System (POS) to record orders

  • Serve food and beverages to customers in a timely and courteous manner using and following reference points

  • Exercise "Veto Responsibility" when picking up food from the kitchen for delivery to customers

  • Maintain cleanliness and organization in service areas

  • Check with customers to ensure that they are enjoying their meal and take action to solve any problems

  • Anticipate the needs of customers and respond promptly to any requests or concerns

  • Ensure accuracy of customer check and promptly present check to customers approximately halfway through their meal

  • Ensure tables are bussed and set for customers, with routine assistance from Bussers, Hosts and other co-workers

  • Thank customers and invite them to return

  • Accurately report all tip income on a daily basis

  • Check customers' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages in restaurants that serve alcohol. Additional Server Responsibilities:
  • Servers are expected to work 1 Host shift (see job description) per week.

  • Perform on a regular basis a variety of tasks contemporaneously with the duties involving interaction with and direct service to customers (including, but not limited to, brewing coffee/tea, refilling ice, rolling silverware, sweeping service areas, pre-bussing and bussing tables, organizing server stations) or as directed by management.

  • Servers may be designated to come in for a reasonable amount of time immediately before the restaurant opens or to stay immediately after the restaurant closes for a reasonable amount of time to assist with opening/closing duties for shift readiness and other assigned tasks.

  • Perform other duties as assigned in support of successful/efficient restaurant operations and customer service.

  • Service Orientation - actively looks for ways to help people

  • Must be upbeat, outgoing, and positive

  • Able to work positively in a fast-paced environment

  • Excellent verbal communication and interpersonal skills

  • Punctual with regular and reliable attendance

  • Honesty and integrity

  • Must be 18 years of age

  • Must be able to effectively communicate with customers, management and coworkers

  • Basic math (including the ability to make change), reading and writing skills

  • Multi-task oriented; ability to perform multiple job functions and take care of multiple tables at one time

  • Able to operate and enter information into POS systems or programs, and use other technical equipment

  • Follow workplace safety procedures, such as cleaning up spills, pouring coffee away from the table, etc.

  • Safety conscious - must understand and always follow the food safety program guidelines, including personal hygiene, sanitation, and proper safe food handling procedures and must complete company food handler training requirements.

  • Physical activity that includes continuous walking, standing, bending and lifting (up to 50 lbs)

  • Moderate exposure to extreme temperatures

  • Must report to work in a neat, clean uniform and present a well-groomed, hygienic appearance

  • Must wear slip resistant shoes and apron at all times, as supplied by First Watch

Employees enjoy:

  • A daytime schedule with no night shifts -- ever

  • Competitive pay (Commensurate with experience)

  • Excellent training

We try not to take ourselves too seriously, but there are a few things we look for in our employees:

  • Passion for fresh food and customer satisfaction

  • Unfailing work ethic and integrity

  • Positive attitude and team spirit - we know if you get our "You First" culture right, most of the other stuff will happen naturally on its own

  • Open to applicants who do not have a high school diploma/GED

  • A good fit for applicants with employment gaps or just entering or returning to the workforce with limited experience and education

Equal Employment Opportunity Employer - All employment decisions are based on merit, qualifications and abilities. We do not discriminate in our employment opportunities on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, citizenship, sexual orientation, gender identity or expression, or any other characteristic protected by the law. #Corporate

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Server

Fogo De Chao

Posted 2 months ago

VIEW JOBS 10/30/2021 12:00:00 AM 2022-01-28T00:00 Fogo de Chão is a leading Brazilian steakhouse, or Churrascaria, which has specialized for nearly 40 years in fire-roasting high-quality meats utilizing the centuries-old Southern Brazilian cooking technique of churrasco. Here at Fogo, we complement our extraordinary service with extraordinary people. It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing a passion and customer focus to the business. Now Hiring / Immediately Hiring: Server / Waiter / Waitress In this role you will: * Welcome and acknowledge each and every guest with a smile, make eye contact, and use a friendly verbal greeting. * Pull each guest's chair and lay the napkin in their lap. * Present menu and answer any questions regarding the menu items. * Be prepared to answer questions regarding the preparation methods and continuous table side serving concept. * Take and serve beverage and dessert orders and communicate to the Churrasqueiros any special requests for meats. * Place orders with Cashiers for processing and payment. * Assist other Servers in their areas when appropriate. * Complete any beginning or closing shift duties. Requirements: * Must be able to transport objects up to 25 lbs, stand for long periods of time, and work at a quick pace. * Must be able to work weekends and holidays. Medical, Dental and Vision insurance is available for full-time, hourly employees on the first of the month following 60 days of employment. Fogo de Chão is an Equal Opportunity & E Verify Employer Fogo De Chao Dunwoody GA

Server

First Watch Restaurants