Server

Fifth Group Restaurants LLC Smyrna , GA 30080

Posted 2 weeks ago

Location South City Kitchen Vinings Description

The Server role at Fifth Group Restaurants is one of the most important positions in the company. The Server is the person on the 'front line' who will spend more time with guests than anyone else. The Server will assist guests in deciding on a meal plan, recommending complementing food and beverage and assuring the meal is served in a timely and professional manner all to result in a joyful and memorable dining experience.

Being a Fifth Group Server requires a high degree of conscientiousness, accountability and professionalism. Servers must be reliable and able to handle multiple tasks simultaneously while maintaining confidence and composure. They must have an excellent eye for detail and be driven to exceed guests' expectations.

Product Knowledge/Service Steps: We value learning and growing. We are inspired by and foster creativity.

  • Maintains thorough product knowledge, including all dining and bar menus, wine and spirits, in order to compare, contrast and ultimately recommend the most suitable items for guests.

  • Demonstrates excellent personalized suggestive selling in all guest interactions.

  • Consistently executes the 14 Elements of Connected Service.

  • Achieves knowledge of restaurant concept and Fifth Group history and personnel.

  • Possesses the ability to work in Support Server, and Greeter roles.

  • Resets and prepares tables for new guests. The Greeter and Support Server assist as they are able, but the server is ultimately responsible for resetting their own tables.

  • Runs all food to guests, including assisting other servers whenever necessary.

  • Maintains effective communication with guests through regular check-backs.

Financial and Legal: We are committed to profitability.

  • Knows and follows all applicable City, State and County liquor laws and food safety standards.

  • Immediately processes all types of guest payment transactions accurately.

Operations: We demand quality.

  • Attains a thorough working knowledge of the P.O.S. register system and accurately communicates all orders to the Kitchen and Bar in a timely manner.

  • Completes all assigned sidework, opening/closing duties, duration duties, and weekly cleaning projects.

  • Ensures the dining room, wait-stations and storage areas are clean and organized.

  • Demonstrates superior technical skills in the following areas: execution of established steps of service, table maintenance, points of service, plate and glass handling, consolidation of responsibilities.

Embody the FGR Values, Mission and Company Purpose: We believe in success and generosity. We insist on integrity and respect.

  • Assists all other employees, whenever possible, with any tasks deemed necessary by management for effective guest focused restaurant operation.

  • Performs any task deemed necessary by managers for complete guest satisfaction.

  • Generates a fun and exciting hospitality environment through personality and positive attitude.

  • Identifies and solves any problems related to guest dissatisfaction and complaints.

  • Expected to have honest, open communication with staff, managers and owners.

These lists of job duties and responsibilities are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

About the Organization Consider a career with Fifth Group Restaurants or Bold Catering & Design companies with more than 25 years of experience working with the finest and most successful people in Atlanta's hospitality industry. Beyond that, we want it to be your home away from home; your #FGRfamily away from family. We invite you to be a part of a team where your co-workers care about your advancement as much as their own. Be a success. Be amazing. Be a FifthGrouper.

Working for us has its benefits. Literally. Some of our benefits (depending on your role) include:

  • Paid time off

  • Medical, dental, life, vision, and supplemental insurance

  • 401(k) retirement plan with company matching funds

  • Generous bonus plans

  • Restaurant discounts and company-provided family meals

  • Flex-spending and dependent-care accounts

  • Cash-reward referral program

  • Work anniversary gifts

Enjoy a harmonious work/life balance.

  • Flexible schedules

  • Collaborative work environment

  • Opportunities to work for our catering company and other restaurants

We'll quench your thirst for knowledge. Learning opportunities such as...

  • Detailed and ongoing training in hospitality, wine and spirits, and food-pairing

Position Requirements

  • Commitment to embodying FGR values

  • Punctual, timely and responsible

  • Proven success working in an elevated service environment

  • Exceptional product knowledge

  • Ability to communicate with guests and coworkers quickly and accurately

  • Ability to be warm, friendly, outgoing and present a clean and well-groomed appearance

  • Must possess sound and professional judgment

  • Well-organized and efficient workstyle

  • Able to multi-task

Physical Requirements

  • Constant standing and walking

  • Occasional stooping, kneeling and crawling

  • Occasional ascending or descending of ladders, stairs and/or ramps

  • Must be able to stand and exert well-paced mobility for up to 8 hours per shift

  • Frequent, continual, intermittent flexing and rotation of the spine, elbows and wrists

  • Must be able to lift up to 15 lbs on a regular and continuing basis

  • Occasional pushing, pulling, lifting or carrying up to 50 lbs, i.e. case of wine, full ice buckets, etc

  • Constant talking, expressing or exchanging ideas by means of spoken words and in the process of communicating with guests and employees

  • Constant use of POS/Computer systems

  • Ability to work days, nights, weekends and holidays

  • Requires manual dexterity to use and operate all necessary equipment

Full-Time/Part-Time Full-Time EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Req Number RES-21-00155

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Server

Fifth Group Restaurants LLC