Server - Franchise

Denny's Inc Modesto , CA 95351

Posted Yesterday

This job posting is for employment at an independently owned and operated franchisee of Denny's.

Server

Accountability

Reporting to the General Manager and Restaurant Manager, the Server greets, seats, and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment, and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner. Exhibits Denny's Guiding Principles when interacting with others.

Key Business Areas

A "Key Business Area" is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in Denny's Key Business Areas are supported by the following behaviors or actions:

1.Consistently exhibits Denny's Vision, Mission, and Guiding Principles

2.Demonstrates a sense of urgency when serving guests; meets service cycle timing standards

3.Greets guests immediately upon arrival and acknowledges them at departure

4.Assists with guests seating utilizing proper arrival order and rotation procedures; assists with any special needs

5.Suggestively sells and achieves guest check average targets

6.Accurately enters orders on point of sale system

7.Prepares beverage orders as well as some appetizers, salads, and desserts

8.Checks prepared orders for completeness and presentation

9.Delivers food and beverage orders timely and in accordance with standards



  1. Attends to guest during the entire dining experience in a prompt and courteous manner

  2. Demonstrates knowledge of station and floor breakdowns

  3. Possesses strong product and menu knowledge

  4. Uses proper telephone etiquette; assists with "to go" orders

  5. Pre-busses tables in a timely manner; clears, cleans, and presets tables promptly upon guests departure

  6. Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues

  7. Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions

  8. Willingly assists others without being asked

  9. Maintains cleanliness and organization of dining room and service area

  10. Completes all required side-work, including deep cleaning assignments

  11. Provides prompt and courteous service and is cordial to all team members and guests

  12. Adheres to Denny's Brand Standards and internal policies and procedures


Essential Functions

  • Ability to lift and carry supplies and equipment up to 30 lbs

  • Ability to raise a tray weighing up to 25 lbs to shoulder height

  • Able to bend, stoop, reach, wipe, lift, and grab

  • Must have sufficient mobility to move and operate in work area

  • Must be able to stand and walk throughout a 4 to 8 hour shift

  • Must be able to hear well in a loud environment to respond to employee and guest needs

  • Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling

  • Must be able to observe and differentiate between monetary denominations

  • Must be able to serve all Denny's menu products

  • Must be able to operate point of sale system

  • Must be able to work around potentially hazardous chemicals

Position Qualifications

  • Must be able to communicate effectively in English both orally and in writing

  • Must be able to pass all required tests and training requirements for the position

  • Must be able to work in a team environment

  • Meets Denny's uniform and grooming standards and maintains them throughout the shift

  • Must be able to work a flexible schedule, including holidays, nights, and weekends

  • Possesses excellent guest service skills

  • Possesses basic math skills (add, subtract, multiply, and divide)

  • Must be dependable and able to learn basic tasks and follow instructions

  • Places a value on diversity and shows respect for others

  • Minimum age requirement of 21 in restaurants that free pour alcoholic beverages

Denny's Guiding Principles

1.Guests First

They're more than just customers or consumers. They are our guests and we invite them into our homes with open arms. They are the very reason why we are in business and the center of everything we do.

2.Embrace Openness

Open means so much more than just being open for business 24/7. It means being open to all people, appetites and budgets. It says we are open-minded and open to new ideas. Honest, warm and inviting. Open is the way we think and act every hour of every day.

3.Proud of Our Heritage

We are the classic American diner and proud of everything that means. Since 1953, we have served quality food and healthy portions at a fair price. No matter where we are, our light is always on inviting guests around the world to a place where everyone is welcome.

4.Hungry to Win

At Denny's, we are constantly looking ahead. We are always moving, striving for more, hungry for greatness. We are open to fresh, innovative thinking. We believe we will succeed through teamwork, accountability and pushing the boundaries of ourselves and our Brand.

5.The Power of We

Our Denny's family is our most important asset. We trust, support and respect each other and work together for the greater good. We recognize the contributions of all and empower each and every one of us to achieve great things. Together, we will celebrate our successes and have fun doing it.

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Denny's may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of Denny's with or without notice.

Additional Information

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny's, Inc. This means the independent franchisee, and not Denny's, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny's, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not Denny's, Inc., will be your employer.

This job posting contains some general information about what it is like to work in a Denny's restaurant, but is not a complete job description. People who work in a Denny's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Leader Franchise

Denny's Inc

Posted Yesterday

VIEW JOBS 12/2/2022 12:00:00 AM 2023-03-02T00:00 <p>This job posting is for employment at an independently owned and operated franchisee of Denny's.</p><p>Shift Leader</p><p>As the Shift Leader, you are responsible to improve Guest satisfaction through financial controls, operations, the direction of Team Members, and compliance within the scope of an assigned shift. The Shift Leader has full accountability for restaurant operations during assigned shift when management is not present. This position operates under the direct management of the General Manager and helps lead the restaurant team. This position interacts with Team Members, restaurant management, outside vendors, members of the field operations team, and Guests.</p><p>RESPONSIBILITIES</p><ul><li><p>Responsible for restaurant operations (labor, inventory variance) during assigned shifts.</p></li><li><p>Provides production direction to Team Members concisely</p></li><li><p>Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production</p></li><li><p>Delegates in a way that encourages teamwork during a shift to ensure that the restaurant operations comply with Company standards</p></li><li><p>Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings</p></li><li><p>Works with team to act on Guest feedback and resolve complaints in a timely, friendly, and professional</p></li><li><p>Complies with the requirements of government regulations, Market Policy, food safety, Security Policy, operations, and policies and procedures relating to all activities in the restaurant during the shift</p></li><li><p>Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions</p></li><li><p>Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members</p></li><li><p>Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift</p></li><li><p>May perform essential functions and duties listed in the restaurant Team Member job description</p></li><li><p>Flexible to work evenings, weekends, and holidays.</p></li><li><p>Prompt and regular attendance on assigned shifts</p></li></ul><p>We are always looking for motivated individuals who share our passion.</p><p>This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.</p><p>Denny's or the franchise owner may amend, change, or modify the responsibilities and duties of this position to meet business needs, as necessary.</p><p>This job description does not constitute a contract for employment and may be changed at the discretion of Denny's or the franchise owner with or without notice.</p><p>Additional Information</p><p>This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny's, Inc. This means the independent franchisee, and not Denny's, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny's, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not Denny's, Inc., will be your employer.</p><p>This job posting contains some general information about what it is like to work in a Denny's restaurant, but is not a complete job description. People who work in a Denny's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.</p><p>Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.</p><br> Denny's Inc Modesto CA

Server - Franchise

Denny's Inc